Information Technology Help Desk Technician

Job Level
Entry-level position
Job Category
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Information Technology
  • Support / Help desk

Application Deadline

7/9/2019 4:00 PM Pacific

Date Posted



Yolanda Salinas 
909-820-7700 2423

Number of Openings



Range 42 $24.34 - $29.66 per hour "Fully paid medical, dental, vision, and basic life insurance above and beyond salary for the employee and eligible dependents."

Length of Work Year

8 hours per day, 5 days per week, 12 months per year

Employment Type

Full Time

Tentative Testing Dates:

Computer Software Exam(s) & Written Exam 07/18/2019

About the Employer

MISSION: The mission of the Rialto Unified School District, the bridge that connects students to their aspirations for the future, is to ensure each student achieves personal and career fulfillment within a global society, through a vital system distinguished by:

  • High expectations for student achievement

  • Safe and engaging learning environments

  • Effective family and community involvement

  • Learning opportunities beyond the traditional school setting

  • Appreciation of cultural diversity

BELIEFS: We believe that…

  • Everyone has unique talent

  • There is unlimited power in all of us

  • All people have equal inherent worth

  • Diversity is strength

  • Each person deserves to be treated with respect

  • High expectation inspires high achievement

  • Risk is essential for success

  • Common and individual interests are reciprocal

  • Integrity is critical to success

  • Honest conversation leads to understanding

  • A strong community benefits all of its members

  • Everyone can contribute to the good of the community

  • Music is the universal language

Job Summary

DEFINITION Under the general supervision of the Chief Technology Officer, services as the initial and primary point of contact for users who need assistance with their desktop computer, related peripherals and software. Troubleshoot and resolve the most common technical problems either on the telephone, remote access to workstation or at the user’s location. Escalates to secondary –level support if a problem requires a more advanced knowledge of a particular area (e.g. network management, database analysis, etc.) to support technician, or specialist. Tracks, responds, resolves, and coordinates support incidents; provides interpretation of Information Technology Services policies and procedures; performs other related duties as assigned.

Requirements / Qualifications


Experience: Two or more years extensive experience providing technical support to clientele with problems related to computers, software, and hardware in a network environment (preferably supporting remote computer users); working with databases supporting specific purpose applications and support services, and acting as a resource for problem identification and resolution concerning data issues.

Education: Verification of a High School diploma, a GED certificate or a higher degree; completion of specialized computer support course; and 2 years of increasingly responsible experience in performing technical IT hardware, software, and network support.

License Requirement: Possession of a valid California Motor Vehicle Operator’s License

Condition of Employment: Insurability by the District’s liability insurance carrier

  • Letter(s) of Recommendation (Two (2) Letters of Recommendation are REQUIRED. All letters MUST be SIGNED and DATED (within the last two (2) years)

  • Proof of HS Graduation (Verification of High School Diploma, GED Certificate, or higher degree)

  • Resume (Current Resume)

Comments and Other Information

Applicants must detail specifically how they meet the requirements of the position. All sections of the application must be FULLY completed even if a resume is submitted. Resumes will not be accepted in lieu of the completed application. An incomplete application will not be considered.

All applications (outside and in-house) along with the required attachments must be submitted through, no later than 4:00 PM on the closing date. Paper applications and required attachments will not be accepted.


Qualified applicants will be notified for testing and interviews via the e-mail address provided through EDJOIN. After applying for a position, all applicants should check their e-mail daily for testing dates and status of their application. The District is not responsible for district e-mails that may go into an applicant’s junk/spam mailbox. It is important for applicants to check their e-mail and ensure that all district e-mails are delivered to their inbox.

Test date and location to be determined after the position closes. Qualified applicants will be notified by e-mail regarding the date, time, and location of the test. No late arrivals will be admitted. A valid picture identification card, issued by a government agency, is required. Qualified applicants will be contacted via e-mail regarding the status of the process.

All offers of employment are made contingent upon the applicant passing a pre-employment physical examination, TB test and upon receipt of information from the Department of Justice and the Federal Bureau of Investigation that the applicant is not prohibited from being employed. Please be advised that the District’s practice is to not pay third party vendors for job references.


Individuals who have completed course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts/degrees, prior to applying for a position, and attach a copy to the application electronically. The foreign transcripts must be evaluated by one of the approved organizations, listed on the Rialto Unified School District website, in order to be accepted. These organizations are private enterprises who charge a fee for their services. Individuals pursuing a foreign transcript evaluation must follow the procedures outlined by the organization providing the evaluation. In all instances, original, official documentation will be required when requesting the evaluation.

Note: To obtain examination credits, veterans must electronically attach a copy of a DD214 (proof of service and/or disability) verification to the application.

Note: Disabled applicants may request reasonable accommodation in regard to testing procedures. Please do so prior to the closing date by calling (909) 820-7700, extension 2400.

Note: Applicants who have previously passed the written examination for this position, and do not wish to retest, MUST submit a copy of their passing score e-mail notification by electronically attaching it to their application. You will not be required to retake the written exam; however, you will have the option to retake the written test again and attempt a higher score. If you choose to retest and your new score is lower, the previous higher passing score will remain on record for the life of the certification list. If the written examination has been revised and/or modified, you will be required to re-test.