Information Technology Manager

Job Level
Mid-level position
Job Category
Manager / Supervisor
  • Technology
Job Status
Areas of Responsibility
  • Information Technology
About the University

eVersity is a fully online university within the University of Arkansas System. It is the only public university in the state and one of few in the nation exclusively offering online programs with a full complement of customized online student support services. 

eVersity is approved by the Arkansas Higher Education Coordinating Board (AHECB) to offer degree programs. It is accredited by the Distance Education Accrediting Commission (DEAC), which is recognized by the U.S. Department of Education as an accreditor of institutions of higher education. 

In addition to eVersity, the University of Arkansas System includes the state’s 1871 flagship, land-grant research university; Arkansas’s premier institution for medical education, treatment and research; a major metropolitan university; an 1890 HBCU land-grant university; two regional universities serving southern and western Arkansas; seven community colleges; two schools of law; a presidential school; a residential math and science high school; and divisions of agriculture, archeology and criminal justice. 

The mission of the University of Arkansas System eVersity is to provide high quality, accessible, affordable online education relevant to the modern workplace. University of Arkansas faculty develop and deliver rigorous certificate and degree programs that utilize rich data analytics to enhance student success and achievement. The university is committed to continual improvement of the craft of teaching through practice and scholarship and to serving public communities by providing timely, interesting and useful educational material. 

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university.

About the College/Department  
Department Home Page
Job Type Staff
Summary of Job Duties

The Information Technology Manager is responsible for a wide variety of technical support activities for the local staff and remote students for eVersity, a totally online university within the University of Arkansas System with a completely outsourced enterprise application hosting model.

The IT Manager provides daily technical support to a medium-sized organization of about twenty employees for computer workstations and peripherals, network connectivity, enterprise applications, common productivity software, and other day-to-day technology needs. The IT Manager will coordinate with a managed services provider for escalated support issues and network infrastructure configuration and maintenance, such as port activations, firewall configuration, and VPN management. Additionally, this position will provide login account and online application support for part-time offsite faculty and off-site students.

The IT manager works with student records staff and vendor support teams to support the technical operation of vendor-hosted enterprise applications such as the student information system, document imaging system, database reporting system, and other similar applications. This position will complete assigned maintenance and project tasks requiring technical expertise, such as creating SSL certificates, setting up file transfers, and coordinating network changes. Additionally, this position is responsible for implementing and executing integration processes that synchronize data and user accounts between different applications.

The IT manager additionally has primary responsibility for support and configuration of software-as-a-service (SaaS) email and collaboration tools and the SaaS learning management system. This position will participate in a lead or supporting role to implement, launch, manage, and maintain additional systems that are added to the IT service portfolio. This position will take the lead in managing the institutional response to significant IT service outages. The IT Manager will manage customer relationships with technical vendors; manage contact, license, and maintenance renewals; and monitor service performance to ensure service levels are being met.

The IT manager assists university leadership by advising on the best technical solutions to address business needs using existing or newly acquired technology resources. This position will act as a go-between to explain business needs to technical solutions vendors and to explain technical scenarios to university decision-makers. This position will help develop institutional policies that ensure IT services operate securely and reliably and in compliance with applicable regulations.

This position requires the ability to work independently and manage time with minimal supervision; collaborate with coworkers in a flexible team structure; and communicate effectively with co-workers, vendors, and clients verbally and in writing. It requires the highest level of personal and professional ethical conduct. Other duties may be assigned.

Regular, reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Minimum Qualifications: Please ensure that all relevant application materials include details addressing the minimum qualifications. Applicants not meeting the minimum qualifications will be disqualified from consideration.
  • The educational equivalent of Bachelor’s degree from an accredited institution of higher education

  • At least five years of progressively responsible experience in an information technology support or system administration position

Does this job require any license(s)/certification(s)? No
If yes, please specify  
Preferred Qualifications
  • Experience administering G Suite / Google Apps or Office 365 collaboration environment

  • Experience administering a Blackboard Learning Management System (LMS)

  • Experience supporting a student information system (SIS), enterprise resource planning system (ERP), or other database-backed enterprise application environment

  • Experience with SQL scripting and database reporting

Knowledge, Skills and Abilities (KSAs)
  • Working knowledge of Microsoft Office productivity tools

  • Working knowledge of local network workstation configuration and debugging

  • Working knowledge of Active Directory user account creation, management, and support

  • Working knowledge of Blackboard LMS application administration and user/course management

  • Working knowledge of email system management and routing

  • Working knowledge of project management concepts and processes

  • Excellent analytical and problem-solving skills

  • Excellent verbal and written communication skills

  • Skilled knowledge of managing and supporting web-based application environments and related technologies (public/private internet addressing, DNS, firewalls, SSL certificates, VPN tunnels, etc.)

  • Skilled knowledge of Windows and Mac desktop/laptop hardware and operating systems

  • Skilled knowledge of IT security and personal data protection best practices

Physical activities associated with this position  
Physical Conditions None. The employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Work Schedule Monday - Friday 8:00 a.m. - 5:00 p.m., 40 hours/week
Overtime Eligible No
Is this position weather/event essential? If yes, the employee in this position will report to work at the scheduled time when the University is closed due to inclement conditions. No
Work Location/Building Little Rock, AR UA System eVersity Office
Benefits Eligible Yes
Appointment Percent 100
Salary range
Types of Background Checks Required Criminal felony and misdemeanor and national registered sex offender check
Pre-employment Screening Requirements 

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.