Information Technology Support Associate

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

Position Information

Request/Posting Number: 0712478  

Classification Title: Information Technology Support Associate  

Working Title: Registrar Business Systems Analyst  

Job Class #: 015032  

Type of Position: Civil Service  

Percent Appointment:1-100

(For Student Employment and Graduate Assistant Only; state hours per week)


Representation: Non-Union  

Department: Registrar - 02210000  

Job Category: Staff  

General Summary

Under the general supervision of higher level personnel, an employee at this level is responsible for providing expertise on data acquisition, management, and report creation and distribution to administration and other University colleagues, as well as external organizations. The role of this individual includes participation in education/training of individuals on data usage and interpretation, including the adherence to FERPA and FOIA and other legal restrictions, as well as University policies. Daily queries are created and/or modified to pull the information requested with accuracy and efficiency. This employee will maintain student program and plan data as it impacts admission, registration, and financial aid as well as federal reporting. The individual will assist with the submission of degree and enrollment files to the National Student Clearinghouse as well as resolving resulting errors. The employee identifies, analyzes, and documents business requirements and translates those requirements to system/functional requirements. The employee analyzes and refines business processes in both the current state and future state. This individual will have strong technical skills, business intelligence, and effective communication skills.  

Additional Information:


Required Qualifications

  1. Bachelor's Degree (verify with transcript, may be unofficial)
  2. Two (2) years of professional work experience with queries, validating outputs, troubleshooting systems, and resolving discrepancies with the data.
  3. Experience working within a student information system, preferably People Soft Campus Solutions.
  4. Excellent organizational and analytical skills to assist in data output verification and troubleshooting
  5. Business background and data mining/query experience
  6. High proficiency in Microsoft Excel
  7. Excellent oral and written communication skills
  8. Ability to communicate policies effectively and politely on the telephone, email, and in person.
  9. Ability to work under pressure yet maintain and express a positive attitude.
  10. Ability to work in an environment with many distractions and interruptions
  11. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.  

Desired Qualifications:

  1. Two (2) years of experience specifically querying student data and troubleshooting student data discrepancies
  2. Experience working with SQL Developer, PeopleSoft Query Manager, and IBM Cognos
  3. A general understanding of Illinois State University catalog policies regarding curriculum, academic/program requirements, and degree requirements  

Necessary Licenses/Certifications/Degrees

Bachelor's Degree  

Hiring Rate/Range: $16.70 - $21.71/hour  



Work Hours: Monday - Friday 8:00 a.m. - 4:30 p.m.  

Proposed Starting Date: October 2019  

Posting date: 09-06-2019  

Closing date: 09-12-2019

Special Instructions to Applicants

College transcripts (may be unofficial) must be submitted prior to the deadline in order to receive full consideration. In order to be eligible for Veteran's Preference points on the exam, a copy of your DD-214 must be submitted prior to the deadline. Transcripts and/or DD-214 paperwork must be faxed, mailed, or delivered to Human Resources by the end of the day on the posting close date:

Fax: 309.438.0011, Attn: Colette Homan

Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered.

Please prepare in advance a resume, cover letter, and at least 3 professional references with phone numbers to attach to this application.

The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.

The active register for this classification will be voided when the position is filled.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at 309-438-3383.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.  

Contact Information

Colette Homan
Human Resources

Departmental Homepage  

Required Applicant Documents
PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply For This Posting".

Cover Letter
Reference List  

Optional Applicant Documents

Certification of Retirement Annuity (required for SURS annuitants only)
Transcript 1
Transcript 2  

Civil Service Test

5032-Information Technology Support Associate  

Physical Requirements:

Must be able to complete the following with or without a reasonable accommodation:

1. Ability to effectively communicate on a daily basis.

2. Ability to work for extended periods at computer workstation.

3. Required to have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small objects.

4. Ability to, various times, lift boxes weighing approximately 35 lbs. And either carry or push the boxes approximately 12 feet to the distribution area.