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Information Technology Support Associate (Academic Technologist Hardware) - ACCC (Job ID #122059) 
ACCC/Client Service Solutions 
Civil Service 
Chicago 
11/04/2019 
Days 
Mon-Thurs. 1pm-9pm Fri. 11am-7pm 
Job Summary:
The Academic Computing and Communications Center at UIC is seeking an IT Support Associate (Academic Technologist - Hardware). 
 
The Academic Computing and Communications Center is an agile organization, with a collaborative and team centered environment that provides IT leadership, academic technology infrastructure and services at University of Illinois at Chicago. We excel at supporting 40,000 staff, faculty and students across a diverse and comprehensive university in the heart of Chicago. Our services include campus wide networking, teaching and learning, identity and access management, communications, research computing, IT security, application development, web services, compliance and more.
 
Under the direct supervision of the Manager of Learning Technologies Support, this position is primarily responsible for supporting the academic technology installed in formal and informal learning environments, including integrated multimedia systems, computer stations, and printers.  The focus for this position is on providing second-tier troubleshooting support for these systems, escalation of higher level incidents to respective responsible parties both internal and external, and associated task assignment and training for a student employee team. Additional duties include responsibility for routine preventative maintenance checks of supported systems installed in UIC learning environments, following defined office processes and suggesting improvements for those processes, and providing various general services to the clients of the office. This position requires use of a mobile phone for communication with team members and to address service emergencies.
 
Key Responsibilities / Duties:
  • Assist clients in using academic technologies, including integrated multimedia, computer, and printer systems, installed in learning environments.

  • Diagnose equipment problems with academic technology systems in department-supported facilities.  Troubleshoot/escalate incidents and follow through until incidents and problems are resolved.

  • Participate in cross-training exercises with coworkers to ensure all staff in office can provide a basic level of support for the various services managed by the team.

  • Task assignment and follow-up for a group of students to ensure quality provision of services.

  • Participate in the development of associated documentation to ensure efficient service provision and support: internal knowledgebase of procedures for common requests/incidents, training guides, manuals, and how-to documents. Participate in individual or group faculty development workshops in response to faculty needs.

  • Perform other related duties and participate in special projects as assigned.

 
Minimum Acceptable Qualifications:
  1. High school diploma or equivalent

  2. A minimum of 1 year professional experience supporting Academic Technologies which includes; demonstrated experience supporting and maintaining academic technologies utilized in teaching and collaboration in both classroom and web based environments. Support includes but not limited to learning management systems and integrated multimedia systems (e.g. Crestron/AMX/Extron-controlled audiovisual systems including elements such as projectors, LCD displays, computers, speakers, scalers, digital signal processors, etc).

  3. Demonstrated knowledge of the operation, troubleshooting, and maintenance of integrated multimedia systems (e.g. Crestron/AMX/Extron-controlled audiovisual systems including elements such as projectors, LCD displays, computers, speakers, scalers, digital signal processors, etc) or public use computer or printing stations is required.

Preferred Qualifications:

  • InfoComm Certified Technology Specialist and/or CompTIA A+ certification

  • Experience hiring and supervising student employees

To Apply: For fullest consideration, please complete an online application by clicking the Apply for Position button below.

Fully complete all sections of the online application including adding your full work history with specific details of your duties and responsibilities for each position held.

Please upload all valid certifications and transcripts within the document section of your online application.

All civil service positions require an exam.  The exam for this position is a Credentials Assessment.  You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume and/or college transcript will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date. 

If a degree or college course work is required, please upload transcripts

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

If your educational institution provides electronic transcripts, please have them sent to hross@uic.edu

If your educational institution doesn’t provide electronic transcripts, they must mail the transcripts to:

University of Illinois at Chicago
Recruitment and Staffing
Human Resources Building Room 109
715 S. Wood Street M/C 862
Chicago IL 60612
Attn: IT TEC ASC ITD ACCC 

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied. 

For fullest consideration, the above mentioned requirements must be submitted no later than 11/4/20019

We appreciate your interest in employment at the University of Illinois at Chicago. 

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.  

This position requires Illinois residency within 180 days of the hire date.

SUMMARY

Location:
Illinois
Job Category:
Specialist / Associate
Areas of Responsibility:
Support / Help desk
Job Level:
Entry-level position
Job Sector:
Information Technology