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31393  
PROGRAMMER/ANALYST I  
Information Technology Support Engineer  
21.75-34.62  
Contract  
1187-UNIV. CONSORTIUM FOR CHILDREN & FAMILIES  
 
The University Consortium for Children and Families (UCCF) is a collaborative endeavor between the Los Angeles County Department of Children and
Family Services (DCFS) and the graduate programs of social work at University of California Los Angeles, California State University Long Beach,
University of Southern California, California State University Los Angeles, California State University Northridge, California State University Dominguez
Hills, and Azusa Pacific University.

The overall goal of this collaborative project is to increase the professional skills and knowledge of the Los Angeles County public child welfare workers. Through the training center, this training project provides in-service training to newly hired social workers, case carrying social workers, case management personnel, management staff, community partners, and specialized pre-service for MSW students.

The IT Support Engineer provides support for the UCCF computer systems at both on campus and off campus training facilities; and staff housed or
working at UCCF training sites and venues. The IT Support Engineer acts as an IT administrator and provides direct support for network workstations to
function at required levels.

The IT Support Engineer provides technical and operational support for development, maintenance, and testing of software, hardware, and computer systems. Responsibilities include training on the use of computers and supporting users at UCCF training and events.  

20  
8:00 am  
5:00 pm  
Qualifications for Position
12 Records
  Qualifications Required/Preferred
 

High level of skill in communicating (verbal/written) clearly and distinctly using appropriate vocabulary, grammar and tone to obtain and convey information to individuals at all levels of the organization, and to provide services effectively to users with a wide range of computer literacy.

Required
 

Skill in working either independently or as a member of well functioning team, following through on assigned responsibilities with minimal supervision.

Required
 

Detailed knowledge of and experience with the installation and maintenance of Microsoft and Apple hardware / software.

Required
 

Working knowledge of back-up solutions, hard drive array sub-systems, network client configuration, networking equipment including routers, bridges, and hubs.).

Required
 

Detailed knowledge of campus policies and standards with regard to computer networks including naming conventions, data interchange, network software site licenses, cabling policies including fire safety codes, security, network access standards (on and off campus), networking traffic issues.

Required
 

Working knowledge of network architecture and their various implementations; knowledge of TCP/IP protocols and routing.

Required
 

Ability to work effectively in supporting both casual and expert computer users.

Required
 

Knowledge of Microsoft Windows, Mac OX & Linux; Server & Desktop platforms.

Required
 

Demonstrated ability to learn new technology quickly.

Required
 

Possess strong intellectual curiosity and passion for solving difficult technical issues, possessing flexibility in approaching best practice solutions to problems.

Required
 

Ability to provide own transportation to travel to project sites and meetings in LA County.

Required
 

Ability to lift up to 50 lbs.

Required
   
Additional Posting Information
99-Policy Covered  
10-24-2109  
 
hr.mycareer.ucla.edu/applicants/Central?quickFind=77607  
 
 
 
Special Employment Designations/ Requirements Per UC Policy
N/A  
N/A  
N/A  
No Response  
No  
 
 

SUMMARY

Location:
California
Job Category:
Engineer / Architect
Areas of Responsibility:
Support / Help desk
Job Level:
Mid-level position
Job Sector:
Information Technology