Information Technology Support Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

Department: Information Services
Location: Washington, DC
Position Start Date: 12/14/2015
Status: Full-time

Sidwell Friends, a coeducational Quaker day school located in the Tenleytown section of Northwest D.C., seeks a full-time Information Technology Support Specialist to join the IT Services team. The IT Support Specialist is primarily responsible for helping our faculty, staff, and students use technology efficiently and effectively. This position will support audiovisual systems in classrooms and auditoriums throughout the school as well as specialized hardware and software used across multiple disciplines. Daily work will consist of:

· Installing and configuring computing hardware (desktops, laptops, tablets, mobile phones, printers, etc.), software, A/V equipment, and network cabling

· Troubleshooting and correcting problems that our customers encounter when using technology

· Training our community in the effective use of the technologies we provide

· Supporting our academic technology coordinators in the use of innovative new educational technologies

· Updating the status of trouble tickets in our help desk system and keeping accurate records of technology inventory

In addition to the day to day technical work, the successful candidate will be expected to actively participate in improving the services offered by the IT Services team. This will include assisting with new technology investigations, writing and updating service documentation, proposing and implementing process improvements, and working collaboratively with the academic technology coordinators in each school.

The successful candidate will have a high degree of comfort with personal technology. This full-time position requires strong communication and organizational skills. In addition to serving the needs of the IT Services team, the IT Support Specialist will work collaboratively with faculty, staff, and students to meet the needs of Sidwell Friends School as a whole.

A bachelor’s degree, 2+ years of experience providing technology support, and demonstrated technical depth in the following areas are required:

· A/V systems: projection, source devices (Blu-ray players, document cameras, Apple TV), control systems, speakers, amplifiers, and paging systems

· Specialty hardware and software: large format color printers, scanners, external data storage, Adobe Creative Cloud, Logic Pro, Finale.

· Macintosh support

· Classroom technology design and support

Experience in an academic environment is strongly preferred. This position reports to the Director of Technology Services.

Applicants should submit a cover letter, resume and contact information for three professional references via our on-line application.