Information Technology Technical Associate

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Technology
Job Status
Areas of Responsibility
  • Information Technology

Request/Posting Number: 0711673  

Classification Title: Information Technology Technical Associate  

Working Title: Web Designer  

Job Class #: 015031  

Type of Position: Civil Service  

Percent Appointment: 100  

Representation: Non-Union  

Department: Web and Interactive Communications - 06350000  

Job Category: Staff  

General Summary

The Web Designer develops visual and frontend web designs for college, department, and unit digital products. These digital solutions will creatively promote the University's image and message to prospective students, current students, parents, alumni, faculty, and staff. In addition to developing graphics and Web template elements, this position is also responsible for assisting departments in visually communicating identity on digital platforms, which utilizes the ability to balance multiple, sometimes competing, brand identities on a single site, as well as across the University 

This position serves as the main resource to the Creative Operations Manager to assist on development and implementation of complex visual design solutions. This position works closely with other graphic designers, application developers, content strategists, accessibility coordinators, and non-technical clients to meet the web standards put forth by the WEB office. 

Technical Duties include: 

  1. Implementing Web Graphic Design for websites and web applications along with long-term and day-to-day maintenance for those websites 

  2. Leverage visual technologies to help create a common-sense website user experience 

  3. Performing Technical Support & Incident Management providing subject-matter expertise on web design best practices 

  4. Perform Core and Integration Testing of all planned Changes for digital solutions 

  5. Create, Maintain and Update design specific documentation like Style Guides, Templates, and reusable graphic assets  

Additional Information:

Required Qualifications

  1. Bachelor's or equivalent degree in Web Design, Multimedia/Interactive Design, Graphic Design, Graphic Communications, or closely related field earned prior to hire or obtained within 6 months of hire. 

  2. Demonstrated experience in resolving complex design problems, assisting designers with technical solutions, and creating highly technical digital designs. 

  3. One year of experience (professional or coursework) managing web content using various Content Management Systems (CMS) including OU Campus and WordPress. 

  4. Three years of experience (professional or coursework) with computer design software such as Photoshop, Illustrator, or Sketch 

  5. One year of experience (professional or coursework) color-correcting and editing digital photographs 

  6. Two years of experience (professional or coursework) designing and maintaining websites and applications, utilizing the following technologies: HTML markup and CSS 

  7. One year of experience (professional or coursework) working with Marketing departments and applying branding standards to create visual continuity between print, web, and interactive materials for all clients 

  8. Demonstrated experience in Graphic Design areas such as: 

    • use of computer design software 

    • advanced drawing 

    • art history 

    • psychology of colors 

    • advanced photographic techniques 

    • arranging setup and taking pictures 

    • producing fully rendered original freehand illustrations 

  9. Advanced sense of visual identity and visual communication and knowledge of color theory, photo composition, and research as evidenced through a portfolio of work. 

  10. Ability to work on multiple projects at the same time 

  11. Awareness of current trends in the web, both among private industries and higher education 

  12. Strong customer service skills along with a desire for achieving excellence in customer satisfaction, process and product quality and reliability 

  13. Strong Problem-Solving ability 

  14. Excellent interpersonal and communication skills, ability to conduct internal and external meetings 

  15. Ability to work independently and in a team environment with good communication and collaboration skills 

  16. Ability to work with considerable latitude and independence of action. 

  17. Ability to adapt quickly to new technologies and changing business requirements 

  18. Strong analysis, research, and time management skills, reflected in the ability to derive and document technical specifications and designs 

  19. Attention to Detail and ability to create quality deliverables 

  20. Strong project, analysis, and research skills 

  21. Ability to accurately estimate development work effort 

  22. An interest in learning new tools and methods 

  23. Foundation qualification in Information Technology Infrastructure (ITIL) v3 or ability to obtain within 1 year of hire 

If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, then employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.  

Desired Qualifications:

Necessary Licenses/Certifications/Degrees

  1. Bachelor's or equivalent degree in Web Design, Multimedia/Interactive Design, Graphic Design, Graphic Communications, or closely related field earned prior to hire or obtained within 6 months of hire. 

  2. Foundation qualification in Information Technology Infrastructure (ITIL) v3 or ability to obtain within 1 year of hire  

Hiring Rate/Range

$21.54 - $26.67 per hour  

Work Hours

8:00am - 4:30pm, Monday through Friday  

Proposed Starting Date:

March 2019  

Posting date


Closing date


Special Instructions to Applicants

College transcripts (may be unofficial) must be submitted prior to the deadline in order to receive full consideration. In order to be eligible for Veteran's Preference points on the exam, a copy of your DD-214 must be submitted prior to the deadline. Transcripts and/or DD-214 paperwork may be faxed, mailed, or delivered to Human Resources by the end of the day on the posting close date: 

Fax: 309.438.7421, Attn: Kira Shelton 
Address: Illinois State University 
Human Resources 
Campus Box 1300 
Normal, IL 61790-1300 

Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered. 

Please prepare in advance a resume, cover letter, and at least 3 professional references with phone numbers to attach to this application. 

This position requires Foundation qualification in Information Technology Infrastructure Library (ITILv3) or ability to obtain within 1 year of hire. If you already have this qualification, then please upload the certificate in the optional License 1 or License 2 document. 

The Civil Service examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. 

Illinois State University is an Equal Opportunity/Affirmative Action Employer. 

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at 309-438-3383. 

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.  

Contact Information

Kira Shelton 
Human Resources 
(309) 438-2120  


Departmental Homepage  


Required Applicant Documents 
PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply For This Posting".

Cover Letter
Reference List  

Optional Applicant Documents

Certification of Retirement Annuity (required for SURS annuitants only)
Transcript 1
Transcript 2
License 1
License 2  

Civil Service Test

5031-Information Technology Technical Associate  

Physical Requirements:

Must be able to complete the following with or without a reasonable accommodation: 

  1. Ability to work for extended periods at computer workstation. 

  2. Ability to use a computer in day-to-day work (i.e. type on a keyboard and use a mouse). 

  3. Ability to distinguish colors on a monitor. 

  4. Ability to conduct or attend meetings in various locations across campus. 

  5. Ability to maintain a high level of concentration 

  6. Ability to effectively communicate on a daily basis. 

  7. Required to have close visual acuity to perform detailed design work on a computer.