Information Technology Technical Associate

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Technology
Job Status
Areas of Responsibility
  • Information Technology

General Summary

The purpose of this position is to communicate technical material and create a flow of information between Facilities departments and to communicate needs and status of work with the University community. This position serves as the functional owner and subject matter expert for all Facilities line of business applications, which primarily includes the electronic access and computerized maintenance management systems. Provides input on the creating of security roles and role-level security and reviews and validates user access, at least annually. Coordinate all business processes, implementations, reviews, reports and project coordination with internal and external customers, custodian (Technology Solutions) and vendors. This position also provides functional training and instruction to end users. Serves as the technology guru for Facilities by researching, recommending and implementing new technologies.

Required Qualifications

  1. Any combination totaling two (2) years from the following categories:

    1. Progressively more responsible work experience as a Computer Programmer, Systems Analyst, or Networking;

    2. College course work in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

      1. 60 semester hours or Associate's Degree equals one (1) year

      2. 90-120 semester hours or Bachelor's Degree equals two (2) years

  2. Two (2) full years of IT-related experience which may include process analysis/design, project/task management, electronic access control, or a field related to the position.

  3. One (1) full year of customer-facing experience including customer service, account management, or client relations. 

Desired Qualifications

  1. Strong written and oral communication skills.

  2. Strong customer service orientation.

  3. Demonstrated ability to solve problems and identify alternative solutions.

  4. Demonstrated ability to promote team building through effective and timely communication.

  5. Demonstrated knowledge and understanding of University and departmental policies and procedures.

  6. Demonstrated ability to work independently and in a team environment.

  7. Demonstrated knowledge of craft jurisdiction and building trades terminology.

  8. Demonstrated ability to maintain good working relationships with other technical personnel and all University personnel and students.


  1. Knowledge of office practices and procedures.

  2. Ability to successfully administer a complex software program.

  3. Confidentiality is of highest priority.

  4. Ability to work well with the public and clients in a friendly, positive manner to achieve customer satisfaction.

  5. Refined phone etiquette and customer service practices.

  6. Ability to critically reason through troubleshooting scenarios and possess a high aptitude for technical work.

  7. Intermediate to advanced knowledge of mainstream applications including Microsoft Word, Outlook and Excel.

  8. Basic organizational and time management skills.

  9. Outstanding oral and written communication skills.

  10. Ability to quickly analyze a wide variety of complex technical situations and to respond accordingly.

  11. Ability to utilize a combination of tools, research and experience to determine problem sources and resolutions.

Work Hours

Work hours are typically 8:00am - 4:30pm, Monday through Friday, however this position sometimes requires responses after hours and on weekends/holidays. This is based on the proper functioning of the systems and/or customer needs. Coordination with ISUPD and/or other FM employees is sometimes needed as well.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

  1. Ability to speak and hear clearly over the radio and telephone.

  2. Ability to maintain a high level of concentration.

  3. Ability to read numbers and letters imprinted on keys.

  4. Required to have close visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, visual inspection involving small objects, and discerning formatting anomalies on supported displays.

  5. Required to have hearing sufficient to detect unusual equipment sounds, alert signals, or auditory commands from a distance in a noisy environment.

  6. Ability to work for extended periods at computer workstation.

  7. Ability to distinguish colors on a monitor.

  8. Ability to use a computer in day-to-day work (i.e. type on a keyboard and use a mouse).

  9. Ability to conduct or attend meetings in various locations across campus.

Proposed Starting Date

May 2021

Salary Rate / Pay Rate

$4167 - 5000 per month

Required Applicant Documents

Cover Letter
Reference List

PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Certification of Retirement Annuity

PLEASE NOTE: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

For full consideration, the application and all supplemental information MUST be submitted on-line. Application materials submitted via fax, e-mail, or mail will not be accepted. Please complete the entire employment application including the Education and Work History background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. Only the employment application will be reviewed to determine if an applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed. Incomplete applications WILL NOT be considered.

Please prepare a cover letter; resume; and reference list, including 3 professional references and contact information (phone/email), to attach to this application. These MUST be attached at the time of application.

The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.

The active register for this classification will be voided after the position is filled.

Copies of transcripts (may be unofficial) must be submitted by the deadline date in order to receive full consideration for this position. Transcripts may be submitted on-line or to the address/fax listed below.

To ensure consideration, documentation such DD214 paperwork (official military discharge) must be submitted by the posting closing date to Human Resources via fax or email.

Illinois State University
Attn: Trish Trainor
Human Resources
Campus Box 1300
Normal, IL 61790-1300

Fax: 309.438.0011, Attn: Trish Trainor

Please monitor your e-mail for changes to your application status.

Contact Information for Applicants

Trish Trainor
Human Resources

Important Information for Applicants

If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.

How to Apply

Required Applicant Documents

Cover Letter
Reference List

PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"