Instructional Tech System Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Instructional Technology
  • Network / Systems
Job Description

This position will provide professional microcomputer and audio/visual support for MTSUowned or occupied spaces via phone, email, and in person. This position also provides expertise in enterprise software deployment over the network to approximately 7,000 computers across the MTSU campus. In this role the technician will perform deployment, installation, support, and training of these enterprise level software packages. This position documents all support interactions in the current ticketing system. As needed this position will participate in cross departmental and/or University committees and perform other related task or special projects as assigned. This position must remain knowledgeable about new and emerging learning spaces technologies, and continue to be innovative in order to provide the highest quality instructional technology environment.

Required Educational Qualifications and Field of Study

Bachelor’s degree preferrably in computer science, engineering, information systems or related area required. An Associate’s degree in related area and five (5) years extensive work experience or seven (7) years extensive work experience may also be substituted in lieu of a degree.

Required Year(s) and Type of Work Experience 

Three (3) years extensive experience with installation, maintenance, troubleshooting, and repair of microcomputers (both PC and Macintosh) and peripherals. Experience should include the installation, service, and support of Windows 7, 8, and 10 as well as Mac OS X 10.5 and higher. Two (2) years of experience creating software packages for mass deployment utilizing a software distribution system such as SCCM or Kaseya. Experience with installation, service, and support of instructional and audio/visual systems required.

Preferred Year(s) and Type of Work Experience

Experience with installation, service, and support of instruction and audio/visual systems preferred.

Certificates/ Licenses Preferred


Salary Range Commensurate with Experience
Job Open Date 10/31/2018
Job Close Date 11/30/2018
Is this position Grant Funded? No
Special Instructions to Applicants  
Additional Information

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Job Category Administrative
Job Type Full Time
Skills Testing