Instructional Tech System Specialist

This position will provide professional microcomputer and audio/visual support for MTSUowned or occupied spaces via phone, email, and in person. This position also provides expertise in enterprise software deployment over the network to approximately 7,000 computers across the MTSU campus. In this role the technician will perform deployment, installation, support, and training of these enterprise level software packages. This position documents all support interactions in the current ticketing system. As needed this position will participate in cross departmental and/or University committees and perform other related task or special projects as assigned. This position must remain knowledgeable about new and emerging learning spaces technologies, and continue to be innovative in order to provide the highest quality instructional technology environment.

Bachelor’s degree preferrably in computer science, engineering, information systems or related area required. An Associate’s degree in related area and five (5) years extensive work experience or seven (7) years extensive work experience may also be substituted in lieu of a degree.

Three (3) years extensive experience with installation, maintenance, troubleshooting, and repair of microcomputers (both PC and Macintosh) and peripherals. Experience should include the installation, service, and support of Windows 7, 8, and 10 as well as Mac OS X 10.5 and higher. Two (2) years of experience creating software packages for mass deployment utilizing a software distribution system such as SCCM or Kaseya. Experience with installation, service, and support of instructional and audio/visual systems required.

Experience with installation, service, and support of instruction and audio/visual systems preferred.

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This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.