Instructional Technologist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Technology
Job Status
Areas of Responsibility
  • Instructional Technology
Title Instructional Technologist (Multiple Positions) (UPDATED)
Department Academic Inits & Stdnt Success (9932)
Location Main Campus
Position Summary

Please Note: As of 09/27/2019 this posting has been updated to reflect multiple positions are now available.

Digital Learning at the University of Arizona is seeking an individual to provide academic technology support for faculty, students and staff of the greater UA community. This position is responsible for troubleshooting issues with technology, developing communication and training materials, and building effective relationships with instructors, instructional support teams, and vendors. The Instructional Technologist contributes to the academic mission of the University by enabling access to technologies for curricular or co-curricular needs. The successful candidate will have a good customer service ethic, effective interpersonal skills, an independence in time management and work prioritization, and an approach that focuses on positively impacting educational experiences at the UA. This individual will work as a member of the tech team at Digital Learning, but will act as a campus-wide resource for the various needs of UA’s learners and instructors.

Academic Initiatives and Student Success supports the UA’s diversity and inclusiveness strategic initiatives designed to create an inclusive environment for all faculty, staff, and students. The candidate chosen for this position will be expected to support diversity and inclusiveness efforts in the department and college.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

The University of Arizona is in the process of creating a new classification and compensation architecture. This University Career Architecture Project (UCAP) will revolutionize the way we think about professions and manage compensation at the UA. It is a two year initiative that will replace the current classified staff and appointed professional categories of employment with market-based job functions and families. As an applicant, UCAP will create clearer career paths and opportunities and will help you make more informed pay decisions. To learn more about this project, please visit

Duties & Responsibilities
  • Troubleshoot issues with technology, both hardware and software, for users across the University of Arizona community

  • Develop communication materials and contribute to strategies for the distribution, implementation, and training on/of academic technologies

  • Design, deliver, and manage orientations related to incorporating technologies into academic settings

  • Form collaborative relationships with vendors, faculty, and instructional support teams to implement technology integrations with new and/or existing systems on campus

  • Support instructors and staff to develop content delivery models that promote accessibility, scalability, and student success

  • Create support networks to learn about and share academic technologies

Knowledge, Skills, & Abilities 
  • Ability to communicate effectively and interact within a diverse, multicultural community

  • Ability to prioritize multiple, competing tasks and to meet deadlines in a fast-paced team environment

Minimum Qualifications
  • Bachelor’s degree and a minimum of two years of related experience

  • Experience in developing and/or delivering formal and informal trainings

  • Experience in creating documentation and/or knowledge bases for end users

  • Experience in troubleshooting and tech-desk support

  • Ability to assess and curate resources to meet the multifarious needs of UA community

  • Excellent oral, written, and interpersonal communication skills

Preferred Qualifications
  • Master’s degree in related field and three years of related experience

  • Experience working with learning management systems and academic technologies in the UA toolkit: Adobe Connect, Adobe Creative Cloud, Adobe Captivate, Credly, Examity, Google Apps for Education, Panopto, PlayPosit, Articulate Storyline, VoiceThread

  • Demonstrated knowledge and understanding of current practices and emerging trends in distance and online education

  • Experience developing web content

  • Experience supporting faculty and students in higher education settings

  • An eagerness and agility in learning new skills, technologies, and practices related to education

FLSA Exempt
Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job Category Administrative and Professional
Benefits Eligible Yes - Full Benefits
Posted Rate of Pay $45,000-$52,000 Annually (DOE)
Type of criminal background check required: Name-based criminal background check (non-security sensitive) 
Posting Detail Information
Posting Number A24104
Number of Vacancies Multiple
Desired Start Date 10/07/2019
Position End Date (if temporary)  
Limited to Current UA Employees No
Contact Information for Candidates

Casey Carrillo/

Open Date 09/23/2019
Close Date  
Open Until Filled Yes
Review Begins On 10/03/2019
Special Instructions to Applicant

Please note: You will be required to provide contact information for a minimum of three professional references within your application. Should you be selected as a finalist for this position, for your convenience, your references may receive an automatic email. This email will ask your references to complete a brief questionnaire in regard to your suitability for the position as well as request the attachment of a letter of recommendation. These letters of recommendation must be uploaded directly via the website by your reference provider. is not compatible with any “dossier aggregate” system (e.g., Interfolio, Intellimedia).

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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