Instructional Technology Analyst

Job Level
Entry-level position
Job Category
  • Technology
Job Status
Areas of Responsibility
  • Instructional Technology
Job # 035367
Department Code 20702-6027
Department AASC
Job Title Instructional Technology Analyst
Location Syracuse, NY
Pay Range Commensurate with Experience
Salary Grade S5
FLSA Status Exempt

Standard University business hours

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)


Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The Instructional Technology Analyst along with the existing Associate Director and four other instructional technologists in Online Learning Services support and assist more than 1,236 Full-time Equivalent Instructional Faculty with the use of technology to support teaching and learning.

Online Learning Services provides workshops, seminars, and consults with faculty members, teaching assistants and students in support of technology-enhanced teaching and learning. Online Learning Services also provides support for the institutional learning management system, Blackboard Learn. Services provided include Tier 3 support, training and instructional design. In addition, Online Learning Services provides project management of the application through the coordination and organization of technical and functional upgrades and enhancement through the addition of new features (social, portfolio, retention, open content repository, analytics, and more.)

Also supported are a portfolio of instructional applications, including the Collaborate webconferencing system, the Expressions Blogging system, the Ensemble video repository, as well as other locally hosted and online tools. Services around these applications are provided both both faculty members and students.

  • Masters Degree or Ph.D. is preferred, but Bachelor’s degree in Instructional Design, Computer Science, Information Technology, human computer interaction, education or the equivalent combination of education and experience are required.

  • Minimum of three years of relevant experience in customer service, assistive technology or related field direct or an equivalent combination of education and experience is required.

  • Experience in Higher Education preferred.

  • Experience teaching preferred, especially at the college level.

Job Specific Qualifications
  • Excellent communication and teaching skills.

  • A passion and experience with using technology to build courses using universal and instructional design concepts.

  • Experience with using and supporting learning management systems.

  • Experience with training, staff development, and/or teaching.

  • Demonstrated written, presentation, and interpersonal communications skills.

  • Demonstrated ability to work both independently and as part of a team.

  • Familiarity with Blackboard LMS and Collaborate webconferencing tool.

  • Develop effective workshops, seminars, website content, multimedia visual aids and presentations, video demonstrations, e-learning modules, and online courses as needed to train and develop faculty and staff on available technologies for classroom and online teaching and learning.

  • Assists faculty in curriculum planning, developing effective multi-sensory instructional strategies, and assessment of these materials.

  • Designs and develops instructional interactive modules to be embedded as part of face-to-face and/or online courses.

  • Works with videographers, photographers, graphic designers, editors and other instructional technology staff to coordinate the design and delivery of technology enhanced courses and course materials.

  • Collaborate with and provide support to trainers from other departments throughout the University who want to develop their own technology-enabled training (online workshops, webinars, etc.) for faculty and staff.

  • Conduct research studies evaluating the use of technologies and their impact on student learning outcomes and manages the implementation of new technologies on-campus for the use of instruction.

Physical Requirements  
Application Instructions

In addition to completing an online application, please attach a resume and cover letter for consideration.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans 

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community 

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link
Job Posting Date 02/07/2019
Application Deadline  
Full Consideration By  
Job Category Staff
Message to Applicants