Instructional Technology Consultant
The Office of Teaching, Learning & Technology (OTLT) , a campus-wide provider of technology and pedagogy support for faculty and instructors at the University of Iowa, is seeking a full-time Instructional Technology Consultant. The person in this position is an integral part of a team that works with the campus learning management system, lecture capture, wiki, exam scoring, digital media solutions, and web conferencing. The position functions under the direction of the IT Manager in the OTLT Enterprise Instructional Technology group. The ideal candidate will have experience supporting web-based instructional software, working with cross-functional teams, and managing vendor relationships. This position does not involve programming, server support, or hardware repair. The position includes leading and managing projects and services.
This position is not eligible for University sponsorship for employment authorization.
Responsibilities and Duties:
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Perform support and service management for educational technologies including learning management system, lecture capture, wiki, exam scoring, digital media solutions, and web conferencing, and other tools.
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Independently test new software and hardware versions and configurations. Provide feedback regarding compatibility, performance, and effectiveness and strategy for upgrading to new versions.
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Provide broad and advanced support to a variety of complex hardware and software issues as assigned. Investigate and evaluate complex hardware and software issues. Some 24x7 on-call support is required.
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Evaluate and recommend strategic software and hardware solutions for enterprise instructional tools.
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Create and provide basic and complex training to small and large groups of constituents. Provide training to peer faculty and staff.
Education Requirement:
Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in instructional support may also serve to meet these minimum requirements.
Required Qualifications:
- Experience, (typically 1-3 years) providing instructional and technical support in an information technology environment.
- Experience working on cross-functional teams;
- Strong interpersonal, verbal and written communication skills; the ability to explain computing concepts to non-technical staff;
- A proven track-record of initiating, managing, and completing technology projects;.
- Strong troubleshooting experience to resolve customer problems.
Desired Qualifications:
- Experience supporting technology in a higher educational setting;
- Experience providing customer support for instructional or educational technology;
- Demonstrated ability to quickly learn and adapt to new technologies;
- Experience with enterprise-level IT service management (service ownership)
- Experience with course management systems (Desire2Learn, Canvas, Moodle, etc.)
- Experience with online video platforms such as ShareStream, Kaltura, etc.;
- Experience with lecture capture solutions such as Panopto, echo360, MediaSite, etc.;
- Experience with web conferencing solutions such as Zoom, Skype for Business, BlackBoard Collaborate, etc.;
- Experience working with software vendors to apply upgrades and resolve problems.
Application Process:
In order to be considered, applicants must upload a resume and a cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 14 calendar days. Applications will be accepted until position is filled.
Successful candidates will be subject to a criminal background check and credential verification. For questions or additional information, please contact Kim Kuebrich Yordi at kim-yordi@uiowa.edu
There is an expectation that the person in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold a high standard of cultural competency and respect for difference that represents our commitment to diversity, equity, and inclusion.
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