Instructional Technology Specialist

The University of Texas at Austin, TX

Job Level

Entry-level position

Post Date

02/11/2017

Job Category

Specialist / Associate

Sector

Technology

Job Status

Areas of Responsibility

Instructional Technology

Link to Job Posting

Salary: $3,916+ / month

Purpose

Responsible for the research, consultation, training, and support of instructional technology tools that support the TEXAS Extended Campus units, in their online, hybrid, and classroom-based courses and programs.

Essential Functions

Provide support and consulting on Canvas features and functionality, including serving as a liaison with Instructure for service performance issues. Advise and instruct on the development of learning strategies and instructional technology resources, including researching, evaluating, and recommending instructional technology resources and their effectiveness. Provide support and consulting for other learning management systems, including Moodle and Experience Engine. Provide systems administration and support, including responsibilities such as, but not limited to, creating user accounts, troubleshooting bugs, communicating outages, and coordinating upgrades. Develop and deliver training programs for stakeholders across all supported products and technologies. Develop and maintain comprehensive documentation for all supported products and technologies. Coordinate with on-campus support staff, including the Faculty Innovation Center and Information Technology Services, to ensure TEC continues to stay connected with main campus.

Marginal/Incidental functions

Other functions and special projects as assigned.

Required qualifications

Bachelor's degree in Information Services, Educational Technology, Computer Science, Communications or related field or equivalent experience and three years of experience directly related to the functions and responsibilities specified. Enterprise level learning management system, maintenance and support experience. Knowledge of Student Information Systems. Familiarity with ADA requirements for web sites. Ability to interact effectively with staff, faculty, administrators and students. Exceptional interpersonal, presentation and facilitation skills. Proven superior organization and follow-up skills. Demonstrated ability to work effectively in a fast-paced, highly dynamic environment. Proven ability to efficiently multi-task. Proven troubleshooting skills. Excellent customer service and interpersonal communication skills. Equivalent combination of relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Experience with Canvas LMS. Knowledge of API's and LTI. Knowledge of cloud-based and traditional hosting options helpful. Knowledge of the Canvas LMS, Blackboard SIS products a plus. Understanding of CSS, Javascript, and Web Conferencing Software. Master's Degree in Instructional Technology, Computer Science or related field. Previous customer service or teaching experience.

Working conditions

May work around standard office conditions Repetitive use of a keyboard at a workstation

A criminal history background check will be required for finalist(s) under consideration for this position.

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

If hired, you will be required to complete the federal Employment Eligibility Verification form, I-9. You will be required to present acceptable, original documents to prove your identity and authorization to work in the United States. Information from the documents will be submitted to the federal E-Verify system for verification. Documents must be presented no later than the third day of employment. Failure to do so will result in dismissal.