IT- Classroom Technology Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Technology
Job Status
Areas of Responsibility
  • Information Technology

Provides technical support for UML computer labs, classrooms and technology. Works with Instructional Technology team to design, install and maintain technical classrooms throughout the UMASS Lowell campus.  Responsible for setup and coordination of computer labs, imaging, maintenance and updates.  Works closely with South Campus faculty to determine software and hardware needs for curriculum delivery.  Provides first line support for all Technology Enhanced classrooms on campus.

Minimum Qualifications (Required):

  • Bachelor’s Degree in related field plus 3-5 years experience  **Will consider HS Diploma/equivalent and significant experience of 7-9 years in a higher-education environment. 

Additional Considerations:

  • Demonstrated understanding of MAC and PC operating environments

  • Knowledge of disk imaging, setting automating updates, virus remediation and repair on MAC and PC equipment

  • Familiarity with Unix platform

  • Experience with leading and supervising work study and student employees

  • Familiarity with JAMF administration suite

  • Ability to install and manage classroom technology, including control systems, projectors, audio systems and lecture capture technology

  • Thorough understanding of state-of-the-art data, voice, and video technologies

  • Understanding of ARD deployment applications

Preferred Qualifications:

  • Macintosh (ACMT) and Microsoft certifications strongly preferred

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period. 

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.  

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.