IT Engineer

Job Level
Mid-level position
Job Category
Engineer / Architect
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Information Technology
  • Network / Systems

Institution: University of Michigan

Location: Ann Arbor, MI

Category: Admin - Information Technology - Network/System Administrator

Posted: 08/02/2019

Application Due: 08/15/2019

Type: Full-Time

Salary: 60000 to 75000 USD Per Year



To view the full job description & apply for this position, please include a copy of your resume & a cover letter (this should be the first page of your resume) – navigate to:
The salary for this position will be commensurate with the qualifications, experience, and education of the selected candidate. Please note: The salary range of $60,000-$75,000 does not apply if this position is under-filled at the intermediate level.


Come join a team of passionate and hard-working individuals at a non-profit serving Michigan’s public universities, colleges, K-12 organizations, libraries, state government, healthcare and other Michigan non-profit organizations for over 53 years! This position will be an integral part of the Merit team.

The IT Engineer aids the Information Technology team with providing large-scale, high-volume infrastructure and end user services to the public sector community in Michigan.

To learn more about Merit Network, please visit our website: 


Essential functions for this position are followed be an (E). 

As the IT Engineer, this position’s key responsibilities include, but are not limited to:

Operational Support Activity (60%):

  • Manage servers, applications, and databases including installation, monitoring, patching, configuring interfaces, performance tuning, automation, maintenance, documenting, and backups. (E)

  • Support core IT services hosted in an environment predominantly running Linux. (E)

  • Support G-suite services for staff to ensure optimal end-user experience. (E)

  • Install, configure, test, debug, and document commercial and open source software. (E)

  • Develop, test, and document scripts and tools for system management and automation. (E)

  • Troubleshoot and solve problems. (E)

  • Perform on-call support for production systems/applications, including problem investigation, escalation, resolution, and communication with our MSC. (E)

IT Engineering, Planning, Processing & Project Activity (30%):

  • Provide customer education/assistance and technical support as required. (E)

  • Work closely with other groups within the organization to develop and implement migration and upgrade plans for servers, workstations, and applications; to include project plans, task lists, time lines, deployment plans, and rollback procedures. (E)

  • Recommend technologies and equipment to management for new IT service requirements. (E)

  • Work closely with other groups within the organization to roll out new products, services, and operational tools. (E)

  • Assist in the creation and refinement of IT policies and documentation. (E)

  • Develop and document best practice methods of administering IT systems. (E)

  • Develop project plans, task lists, time lines, deployment plans and rollback procedures. (E)

  • Analyze performance trends across a variety of systems for capacity planning. (E)

Miscellaneous (10%):

  • Provide customer education/assistance and technical support as required.

  • Establish group subject matter expertise in infrastructure platforms and participate in knowledge transfers with team members. (E)

  • Participate in professional development activities to continually improve skills and knowledge in the areas of, IT services and member support. (E)

  • Participate and provide operational/supplemental analysis and reporting as needed for IT, finance, and other departments. (E)

  • Other duties as assigned.


Merit Network is a non-profit, Member-owned organization governed by Michigan’s public universities. Founded in 1966, Merit owns and operates America’s longest-running regional research and education network. After 50 years of innovation, Merit continues to provide high-performance services to the educational communities in Michigan and beyond.


Required Qualifications

  • Bachelor's degree in Computer Science, a related field, and/or equivalent combination of education, certification, and experience.

  • Minimum of five (5) years systems/software programming activities in a business environment with a comprehensive knowledge of software applications.

  • Minimum of two (2) years prior experience in managing and supporting Windows and/or Linux systems.

  • Minimum of two (2) years prior experience working with and troubleshooting end-user issues.

  • Experience administering Active Directory and Group Policy Objects.

  • Experience with PowerShell and/or UNIX shell scripting.

  • Solid understanding of TCP/IP networking concepts.

  • Excellent interpersonal, communication and organizational skills with the ability to interact effectively with employees at all levels within the organization.


This position is being posted at the Senior level, but we will consider filling it at the Intermediate level depending on the qualifications, experience, and education of the preferred candidates. If filled at the Intermediate level, salary will be commensurate with the selected candidate’s qualifications, experience, and education level.


Merit Network offers excellent benefits and wellness opportunities. This position receives paid vacation leave, paid sick leave with provisions for extended benefits, opportunities for professional development, and retirement options with 2-for-1 matching that include TIAA-CREF and Fidelity Investments. Please visit for more information about benefits.

Relocation assistance is not available for this position.



Michael Prieur, Merit Network
ITCS - Merit Network
University of Michigan



Online App. Form:

The University of Michigan/Merit Network is a non-discriminatory/affirmative action employer.