IT Help Desk Technician

The IT Help Desk Technician, a non-exempt position, assists Faculty, Staff and Students with technical support of all computing devices, applications, and classroom technology.

Duties and Responsibilities

• Assist the IT Helpdesk Coordinator
• Provide Tier 1 end-user troubleshooting and support
• Proficiency using a ticketing system to promptly address, solve, or escalate multiple helpdesk cases
• Create trend reports weekly presented to the IT Director which identify problem areas that may require additional training and support
• Diagnose hardware, software and networking problems
• Configure and maintain the phone system
• Maintain an accurate inventory of hardware and software licenses
• Configure and maintain the printers and print system
• Troubleshoot copier issues
• Configure and maintain the classroom technology including, but not limited to:
  • Apple TVs
  • Projectors
  • Extron A/V
• Configure, maintain and upgrade business office, maintenance, and advancement technology systems and software
• Configure, maintain and upgrade application software and Windows and Mac OS X operating systems
• Configure and maintain student iPads
• Assist with A/V setups for campus events
• Assist with managing Active Directory tasks such as:
  • add, delete and archive users
  • password resets
  • create and maintain group policies
• Working knowledge of MS Office 365 Suite, Exchange & Google
• Working knowledge of remote desktop management 
• Work with vendors to obtain support in addition to conducting detailed research to resolve issues
• Other duties as assigned

Qualifications

• Associate degree in Information Systems or equivalent experience
• Knowledge of Windows and Mac OS X operating systems
• Excellent customer service skills
• Must be able to work well with a team
• Must be organized and be able to take direction
• Must have technical documentation skills
• Must be able to manage multiple tasks and priorities including good time management skills
• Proactively learn new and emerging technology

How to Apply / Contact

Interested parties should submit a cover letter, resume, and references to Patti Perfetto, Assistant to the Principal at: pperfetto@olgchs.org.