IT Help Desk Technician

Job Level
Entry-level position
Job Category
Technician
Sector
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Information Technology
  • Support / Help desk

The IT Help Desk Technician, a non-exempt position, assists Faculty, Staff and Students with technical support of all computing devices, applications, and classroom technology.

Duties and Responsibilities

  • Assist the IT Helpdesk Coordinator
  • Provide Tier 1 end-user troubleshooting and support
  • Proficiency using a ticketing system to promptly address, solve, or escalate multiple helpdesk cases
  • Create trend reports weekly presented to the IT Director which identify problem areas that may require additional training and support
  • Diagnose hardware, software and networking problems
  • Configure and maintain the phone system
  • Maintain an accurate inventory of hardware and software licenses
  • Configure and maintain the printers and print system
  • Troubleshoot copier issues
  • Configure and maintain the classroom technology including, but not limited to:
    • Apple TVs
    • Projectors
    • Extron A/V
  • Configure, maintain and upgrade business office, maintenance, and advancement technology systems and software
  • Configure, maintain and upgrade application software and Windows and Mac OS X operating systems
  • Configure and maintain student iPads
  • Assist with A/V setups for campus events
  • Assist with managing Active Directory tasks such as:
    • add, delete and archive users
    • password resets
    • create and maintain group policies
  • Working knowledge of MS Office 365 Suite, Exchange & Google
  • Working knowledge of remote desktop management¬†
  • Work with vendors to obtain support in addition to conducting detailed research to resolve issues
  • Other duties as assigned

Qualifications

  • Associate degree in Information Systems or equivalent experience
  • Knowledge of Windows and Mac OS X operating systems
  • Excellent customer service skills
  • Must be able to work well with a team
  • Must be organized and be able to take direction
  • Must have technical documentation skills
  • Must be able to manage multiple tasks and priorities including good time management skills
  • Proactively learn new and emerging technology

How to Apply / Contact

Interested parties should submit a cover letter, resume, and references to Patti Perfetto, Assistant to the Principal at: pperfetto@olgchs.org.