IT Help Desk Technician

Job Level
Entry-level position
Job Category
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Information Technology
  • Support / Help desk

The Help Desk Technician helps keep Stanstead College campus technology running smoothly and efficiently. This is a full-time 1-year contract with possibility of extension.

Running the Help Desk involves technicians to field emails, phone calls, and in-person visits, answering questions on all matter of technologies. Previous help desk experience is preferred, but not required.

Duties & Responsibilities

  • Provide technical assistance to students, faculty, staff, students, and visitors.

  • Answer department phones promptly in a professional manner and greet in-person patrons.

  • Sort and maintain service request tickets.

  • Troubleshoot hardware and software issues on a variety of computer systems.

  • Register devices to use the school’s network.

  • Provide password and login assistance for users.

  • Provide assistance with computers, copiers, and other resources and devices.

  • Stock campus printers with paper and toner and troubleshoot issues.

  • Other miscellaneous technology-related tasks.

  • Technicians perform hard drive replacements, software installations, upgrades, and much more.

Competencies & Qualifications

  • Must be respectful, dependable, honest, and discreet.

  • Must have a high degree of personal integrity.

  • Must be comfortable as an independent learner.

  • Must speak clearly on the phone, and have a positive, upbeat, and courteous attitude.

  • Must have accurate spelling and grammar, and the ability to communicate well in written form.

This is a full-time 1-year contract with possibility of extension. This position offers a competitive salary and benefits package. Applications should be submitted in writing with a CV and cover letter by November 8, 2019. All applications are welcomed, but only finalists will be contacted for an interview.

Write to:François-Olivier David
Human Resources Advisor Stanstead College
450 Dufferin
Stanstead, Quebec J0B 3E0