IT Manager

Bachelor’s degree from an appropriately accredited institution and five years of
experience in the information technology field including at least two years of
experience in technology support.

• Significant experience providing technology support, especially within a higher education environment
• Experience providing strategic and innovative thinking, followed by the use of
• project management to facilitate organizational success
• Experience managing an IT support organization
• Demonstrated experience working effectively with diverse populations in a
• higher education setting
• Strong leadership skills including problem solving, analytics, and project
• management
• Experience with Google Apps for Education and other applications listed in our service catalog

The Desktop Support Manager leads the support of university-owned computers, peripherals, and software and is responsible for a team of computer and technology support specialists who provide direct, multi-level support to faculty and staff across all academic and business units.

The position needs to have a good balance of computer support expertise and social, communication and management skills.

Other Duties and Responsibilities include:

• Supervising 13 technology support specialists, which includes coaching and mentoring of employees and creating work plans and providing performance evaluations
• Coordinating a computer refresh plan with academic and business units
• Providing specialized expertise to common university systems and software
• Maintaining strong working relationships with other ITS managers, college deans and department leads.
• Playing an active role in IT project management and governance, leading IT support initiatives to enhance the end user’s technology experience
• Collaborating with distributed IT units, especially student support and faculty learning technologies
• Assisting the director of support as needed
• Assisting faculty and staff with technology issues