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POSITION SUMMARY:

The Division of Continuing Studies (DCS) seeks an IT service delivery manager to take the lead of our new campus-wide marketing automation service, manage other existing IT services, and implement effective processes to drive service adoption and excellence across all divisional IT services.

The scope of our new marketing automation service is to provide and configure the platforms (primarily Oracle Eloqua), and onboard and support its users. It does not include the work of building marketing campaigns, content, or contacts, but rather winning over and training new users is within the scope of the service. Therefore, the Service Manager must be articulate about, and able to convincingly advocate for, the use and value of modern marketing automation for large enterprises.

Our approach to IT services includes outsourcing all services that are not unique to our responsibility for leading the university's lifelong learning impact. Our service manager must therefore excel as a business relationship manager, negotiating with service providers outside of DCS and addressing their "last mile" service delivery challenges within DCS. This calls for effective change management skills and thriving in a wide variety of people relationships across the organization.

As a manager, you will be joining a small but rapidly growing team, and you will have a key role in growing its capacity, including immediate hires reporting to you for both marketing automation and data analysis. Reporting to the DCS Director of Outreach Technology, you will have a peer in our CRM Manager who runs our Salesforce operation. Expect a lot of variety and building relationships with a lot of great people who enjoy their work and believe in our lifelong learning mission.

Since our IT services do not focus on lower levels of the technology stack, our IT mission is to effectively leverage technology to amplify, accelerate, and make efficient the work of our colleagues to achieve our strategic goals. Our IT Manager will constantly seek to understand and articulate how and where to apply that leverage.

POSITION DUTIES:

List of Duties

INSTITUTIONAL STATEMENT ON DIVERSITY:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

DEGREE AND AREA OF SPECIALIZATION:

Bachelor's degree.

MINIMUM YEARS AND TYPE OF RELEVANT WORK EXPERIENCE:
  • Two or more years experience managing or providing multiple IT services within a complex organization.

  • Experience defining, redefining, negotiating, or establishing new IT services serving a medium to large organization.

  • Experience supervising staff.

  • Excellent communication skills.

Preferred Qualifications

  • Training or certification or professional experience in: 

  • ITIL, ITSM, Lean Six Sigma, Agile project management, Business Analysis, BRM, Design Thinking, or related methodologies.

  • Experience using, supporting, implementing, or training users of a contemporary enterprise marketing automation solution, for example: Oracle Marketing Cloud (Eloqua), Salesforce Marketing Cloud (ExactTarget, Pardot), Adobe Marketing Cloud, or ClickDimensions.

  • Experience working in higher education IT services.

  • Experience supporting or working in digital marketing or digital communications.

ADDITIONAL INFORMATION:

The Division of Continuing Studies is committed to building a diverse workforce. Members of underrepresented communities are strongly encouraged to apply.

Salary negotiable depending on qualifications. Relocation expenses may be reimbursable.

DEPARTMENT(S):

A930200-DIVN OF CONTINUING STUDIES/ADMIN & FINANCE/ADMIN GEN

WORK TYPE:

Full or Part Time: 80% - 100%

APPOINTMENT TYPE, DURATION:

Ongoing/Renewable

SALARY:

Negotiable 
ANNUAL (12 months)

INSTRUCTIONS TO APPLICANTS:

Please apply on-line and provide a resume, cover letter explaining how you meet the required experience, and the name and contact information of 3 professional references.

CONTACT:

Rosalyn Johnson
rosalyn.johnson@wisc.edu
608-262-4542
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )



OFFICIAL TITLE:

INFORM PROCESS CONSLT(S44DN) or ASSOC INF PROC CONSLT(S44FN)

EMPLOYMENT CLASS:

Academic Staff-Renewable

JOB NUMBER:

97812-AS

  The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply. 

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://oed.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

APPLICATIONS OPEN: Central Standard Time
APPLICATIONS CLOSE: CENTRAL DAYLIGHT TIME

SUMMARY

Location:
Wisconsin
Job Category:
Manager / Supervisor
Areas of Responsibility:
Information Technology
Job Level:
Mid-level position
Job Sector:
Information Technology