IT Manager - Application Services

Job Level
Mid-level position
Job Category
Manager / Supervisor
  • Technology
Job Status
Areas of Responsibility
  • Information Technology

Oversee the institution’s information technology projects/activities. Direct/Manage/Supervise technology projects to meet specific university requirements. Develop and implement programs to maximize customer satisfaction and operational efficiencies. Hire and maintain staff and ensure adequate staffing for projects and university IT operations. Work closely with other leaders on campus to develop plans to meet institutional objectives and provide support resources.

Department Specific Essential Job Functions

Provides leadership for the application services team. Responsible for maintaining and managing the university’s enterprise applications. Manages the implementation, and maintenance of enterprise applications systems under the guidance of acceptable University policies and procedures. Provides recommendations for application enhancements, and development of guidelines, standards and policies and procedures.

In partnership with the Project Management Office and IT Leadership, provide guidance and support to the team to meet project deadlines and milestones.

Communicate with various Information Technology teams and business unit management to keep everyone up to date on the status of all activities thus ensuring that the business specifications are met and delivered on time.

Supports the adoption, development and usage of enterprise applications throughout the organization. Maintains a high level of awareness of and enthusiasm for the applications as well as new features and updates as they are launched.

Responsible for application documentation, workflow and configuration diagrams.


Help to establish and maintain the strategy for the development, deployment and maintenance of university’s applications environment that will ensure the integrity, security and privacy of the information maintained by the enterprise.


Manages professional staff and daily operations, provides technical expertise to staff supervised, and resolves problems escalated to the Manager level.


Develops work plans, goals and objectives in relation to staff activities to ensure service delivery and alignment with OIT priorities.


Monitors, analyzes and reports on the progress of service delivery; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; and responds to customer needs.


Assesses, identifies and recommends innovative solutions that provide continuous improvement in the organization.


Facilitates communication and serves as liaison with distributed IT support teams.


Performs other duties as assigned.

Qualifications/Experience Required

Requires a university degree or equivalent work experience that provides knowledge of and exposure to fundamental theories, principles, and concepts. Requires the application of expertise in a chosen field to achieve results. 5+ years of experience with leading planning, including program development and innovation, program prioritization, and assessment. Appropriate profession accomplishments and credentials. Must have previous managment experience.

Qualifications/Experience Preferred

3-5 years supervisory experience in an IT Team environment.

Experience working in a team-oriented, collaborative environment.

Experience implementing 3rd party (vendor) systems and designing integration points to core administration systems.

Working knowledge of enterprise resource planning (ERP) systems, such as Ellucian Banner, as well as other common higher education products with an understanding of the role of system integration.

Demonstrated work experience with Learning Management Systems.

Technical background and experience in varying technologies and disciplines. Including database design, SSO (CAS, ADFS), SQL, and application languages (.Net, JavaScript, CSS, JSON, XML).

Experience with cloud technologies (AWS, GCP, Azure).

Professional certifications such as ITIL Foundation or PMP.


Must possess strong customer service and interpersonal skills. Strong analytical, organization and collaboration skills. Ability to work well under pressure, handling multiple tasks and balancing multiple objectives, while consistently ensuring that priority objectives are met. Ability to communicate technical terms to non-technical users. Excellent verbal and written communication skills with the ability to author procedures, policies and proposals. Strong leadership skills with a proven track record of building and leading strong teams that provide responsive and successful IT solutions.

Physical Demands

Repetitive movement of hands and fingers. Typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms. Visually identify, observe and assess. Ability to communicate with supervisor/students/colleagues. Regular physical attendance required. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.