IT Operations Administrator

Job Level
Mid-level position
Job Category
Administrator / Manager (of network or database)
  • Technology
Job Status
Areas of Responsibility
  • Systems / Operations
  • Information Technology
Job Family: Administration
Job Series: Administrative Services Administrator
Job Code: 4121
Grade: H
Exemption: Exempt
Effective/Revision Date: 10/24/2018

Note: Not all unique aspects of the job are covered by this job description


Founded in 1891, Stanford University is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine. The university is located near Palo Alto, 35 miles south of San Francisco, on an 8,800-acre campus.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community. The Department has an annual operating budget of over $270 million, oversees a 5 million sq. ft. physical plant across the campus, and provides housing for over 13,000 students and dependents, serves over 18,000 daily meals at 30 dining and retail locations and over 300,000 meals at Athletic Concessions events, and hosts 20,000 conference guests annually. Additionally, R&DE comprises 735 FTE staff in the following divisions: the Office of the Senior Associate Vice Provost, Student Housing, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology and Communications.

R&DE Information Technology consists of 26 full and part-time staff. The department is organized into six teams: CIO office, Portfolio and Project Management Office, Applications Development, Support Services, Security, and Systems Administration. R&DE IT supports over 65 applications and integrations, 2,200 technology assets, and 900+ users.  In addition to providing excellence in everything they do, R&DE IT is dedicated to the mission and core values of Residential & Dining Enterprises.

The office of R&DE’s Chief Information Officer is accountable for the overall success of the IT organization. The CIO office provides vision and direction for the organization, staff development initiatives, and opportunities for technological innovation. R&DE IT is looking for an IT Operations Coordinator to manage the daily administrative functions of the organization, to support the CIO with calendar management and meeting logistics, and to act as the point of contact for all IT staff as it relates to office administration, event management, training and conference registration, and Pcard/Tcard reconciliation and compliance.

“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day.  In R&DE, “Excellence is defined by aligning our strategic goals and performance with our vision.”


Administer, support, and manage administrative functions for the OCIO and IT organization under general supervision

  • Independently implement, administer and evaluate day-to-day activities, including calendar management, of the Office of the CIO and R&DE IT by identifying and executing tasks and objectives, making recommendations that impact policies and programs, and assigning resources to achieve the goals of the program

  • Collect and analyze data, create reports, review and explain trends; formulate and evaluate alternative solutions and/or recommendations to achieve the goals of the program or function.

  • Analyze and interpret policies; develop, revise and implement procedures for program or function.

  • Represent the program or function as the key contact and subject matter expert within the department, unit or school. Commit resources and provide information and/or training. May also represent the program or function to external/internal stakeholders and constituencies

  • Organize and/or participate in outreach activities that may include developing communications and training, planning/promoting events and/or conferences

  • May participate in development of budgets, monitor, and approve expenditures. May perform limited forecasting and provide recommendations that determine the budget. Will prepare travel arrangements, reconcile PCard and TCard transactions, and submit expense requests for the organization.

  • May direct staff to perform various tasks and assignments. May also supervise student staff.

  • Other duties may also be assigned


Education & Experience:

Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience

Knowledge, Skills and Abilities:

  • Demonstrated ability to prioritize own work and multi-task

  • Demonstrated excellent organizational skills

  • Demonstrated ability to take initiative and ownership of projects

  • Ability to communicate effectively both orally and in writing

  • Ability to routinely and independently exercise sound judgment in making decisions

  • Demonstrated experience working independently and as part of a team

  • Relevant subject matter knowledge

  • Ability to direct the work of others, for jobs requiring supervision

Certifications and Licenses:

  • None


  • Constantly perform desk-based computer tasks. 

  • Frequently sit, grasp lightly/fine manipulation.

  • Frequently stand/walk, use a telephone. 

  • Lift/carry/push/pull objects that weigh up to 10 pounds.


- Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

  • May work extended hours, evenings and weekends as needed
  • Interpersonal Skills: demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

  • Promote Culture of Safety: demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,


"Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job." 

Additional Information