IT Operations Coordinator

Job Level
Mid-level position
Job Category
  • Technology
Job Status
Areas of Responsibility
  • Systems / Operations

The IT Operations Coordinator is a member of a small, collaborative, flexible IT team that supports all technology in a PreK-12 school setting. This position will be the coordinator for department operational and support tasks. This employee’s primary responsibility is tracking and coordination of IT related resources and support requests. The employee provides on-site support for all users in the school community. This position reports to the Director of Institutional Technology. Responsibilities: manages the IT department support ticket system, answers calls for support and assigns requests to appropriate staff in the ticket system, assists with the procurement, coordination of installation, and life-cycle maintenance of hardware and software, monitors data integrity of software and hardware tracking solutions, collects, organizes and maintains documentation for all department procedures and policies, researches, develops, and implements solutions for tracking software licenses and hardware inventory, assists and/or performs the installation of hardware, software and related peripheral, assists with the technical training for support staff or others if needed.

Graduation from a two-year college or technical school with a degree in a related field and experience providing technical support; or an equivalent combination of education and experience. Bachelor’s Degree and experience providing support in an educational institution setting is a plus.