IT Operations Supervisor

Job Level
Mid-level position
Job Category
Manager / Supervisor
  • Technology
Job Status
Areas of Responsibility
  • Systems / Operations
  • Information Technology

IT Operations Supervisor

Information Technology Department of Wilshire Boulevard Temple & Schools

Position Overview:

The IT Supervisor will oversee and delegate day-to-day IT operations for Wilshire Boulevard Temple, Schools, and other entities. This is a non-remote (on-site position).

  • Lead weekly meetings with support staff to ensure projects are completed.

  • Supervise IT support staff to prioritize work to meet outcomes, monitor workloads, review progress of projects, and provide feedback where necessary to staff.

  • Supervise and participate in the installation, configuration, troubleshooting, maintenance, and repair of applicable technologies and associated equipment.

  • Assist with managing the organization's strategic technology vendor management to meet company needs and comply with required quality standards.

  • Position will work closely with all WBTLA’s departments to ensure their IT needs are met.

Preferred Certifications:

    • N+
    • Security+
    • A+
  • ITIL v4

Technical Experience:

  • Google Workspace

  • Adobe Suite

  • Office Suite

  • Printer/Copier technologies

  • Windows Server 2016-2022 (AD/DNS/DHCP/NPS)

  • Cisco Switches and Access Points

    • Catalyst

    • Meraki

  • OpenDNS

  • Jamf/MDM Software

  • Windows 10/11/future Windows OS

  • HP/Dell Physical servers

  • DRAC

  • ESXi/VMWARE/Virtual Machines

  • Server Room infrastructure hardware

  • Avigilon

Professional Conduct and Attributes:

  • A commitment to supporting students, staff, parents and peers.

  • A high degree of professionalism and the ability to have challenging conversations.

  • Desire to be reflective in practice, an ongoing learner, and to work collaboratively and respectfully with fellow professionals.

  • Strong ability to manage multiple projects.

  • Compassion, understanding, and patience.

  • Excellent written and oral communication skills.

  • The ability to remain calm in crisis situations.

  • Timeliness and punctuality are essential.