IT Project Manager Director

Job Level
Senior position
Job Category
Director, Project Manager
  • Technology
Job Status
Areas of Responsibility
  • Information Technology


The IT Project Manager Director oversees the project management process by planning, executing, and delegating responsibilities to ensure complete project implementation in support of department initiatives and institution goals. Projects to include information technology projects that incorporate all aspects of IT including but not limited to Networking, Development, Security, and other projects as assigned.

Duties & Responsibilities


  • Responsible for overseeing projects and for ensuring they are being executed at full potential. As required, insert themselves into ground-level management to assist, redirect, or re-establish solid project methodologies to maintain the integrity of the project, and mitigate risk throughout each project(s) and their overall life cycle.

  • Responsible for developing and deploying standardized project management processes, methodologies, templates, and governance/communication processes to enable the consistent, high-quality execution of IT projects across the organization and through all phases of the project life cycle.

  • Facilitates and communicates among key stakeholders and organizational leadership to build the mission and vision of the Project Management Office (PMO) organization and to foster a project-management-oriented culture and mindset.

  • Foster collaboration, strategic alignment, integrated planning, and execution across multiple functional areas.

  • Serves as a subject matter expert for deployed project management processes and tools.

  • Serves as a leader and/or member of multi-functional, multi-department project teams to provide direction in the development, management, and implementation of organizational initiatives.

  • Coaches, mentors and guides others within the organization to improve project management skills as defined by the scope, risks, potential issues and resources of projects.

  • Conducts regular project reviews; validating planning, issues and risks, schedule, and communication.

  • Proactively identifies process improvement opportunities and drives continuous process improvement utilizing post-project reviews with all participants/stakeholders and ensures a "Lessons Learned" document is prepared for the record, or review, and then leveraging those Lessons to enhance and improve future readiness in every project moving forward.

  • Escalates critical issues for appropriate and timely resolution as needed.

  • Prepares and maintains required data, records, reports, and other project related documentation and artifacts.

  • Manages various small and large vendors to ensure contract adherence, and service level agreements are being met according to the applicable contract.

  • Develops short and long-term strategic plans and program objectives in alignment with the CIO and organizational missions.

  • Builds and maintains relationships with senior leadership and key stakeholders, and acts as a trusted advisor.

  • Leads, manages and provides guidance in the development of PMO team members.

  • Ensures quality and timely communication, both verbal and written, at all levels of the organization and within the community.

  • Prepares reports for the Chief Information Officer and Administration regarding status of projects.

  • Performs related duties as assigned.


  • Expertise in Project Management.

  • Expertise in building standards and templates continuous improvement in Project Management

  • Knowledge of Risk Management.

  • Knowledge of supervisory principles and practices.

  • Strong ability to manage, prioritize, organize, and problem solve multiple tasks and project.

  • Must demonstrate strong communication and team building skills at all levels of the organization and community.

  • Outstanding organizational and time management skills

  • Excellent communication, interpersonal, and presentation skills.

  • Exceptional attention to detail, be thorough and demonstrate complete follow-through in the execution of the program development strategy.

  • Ability to establish rapport and trust with individuals and groups.

  • Intermediate skills in Word, Excel, PowerPoint and MS Project

  • Skills in active listening, critical thinking, coordination, active learning, social perceptiveness, monitoring, judgment and decision-making.

  • Ability to handle confidential information with professionalism and diplomacy.

  • Skill in maintaining effective relationships with employees, supervisors, and the public.

  • Ability to work with culturally diverse populations.

  • Skill in decision making and problem-solving.

  • Skill in interpersonal relations and in dealing with the public.

  • Skill in communicating effectively both verbally and in writing.

  • Skill in working effectively with a wide range of constituencies in a diverse community.

  • Ability to understand key concepts and communicate effectively with technical staff, cross-functional teams, business stakeholders and senior management.


The position reports to the Chief Information Officer (CIO) and works in alignment with the strategy of ITC and San Juan College. The CIO along with the IT Project Manager Director establish overall project goals and objectives; work is reviewed through conferences, reports, and results.


Guidelines include San Juan College's security policies, industry best practices, and college and department policies and procedures. These guidelines require judgment, selection, and interpretation in the application.


  • This is an extremely complex position. This position owns the projects but doesn't own the services those projects are for and must work with the technical and business owners of these services to get the projects to correct completion. This position will report directly to the CIO to enable the required authority on IT projects.

  • Will have direct impact on future processes. Projects - case by case dependent upon customers.


  • Contacts are typically with co-workers, other college personnel, faculty, staff, students, vendors, and members of the general public.

  • Contacts are typically to give or exchange information, to resolve problems, to provide services, or to motivate or influence persons.


  • The work is typically performed while sitting, standing, or walking. The employee spends the majority of their time in meetings and in front of a computer.

  • The work is typically performed in an office.


This position will have direct supervision over the Project Management Office (PMO) team: Project Managers (1), Business Analyst (1), and Portfolio Manager (1).



  • Bachelor's degree and five years experience as a senior project manager with experience in cross-functional/disciplinary project management and leadership on large scale and/or complex enterprise-wide projects or an equivalent combination of education and experience.

  • Minimum of five years of experience in building/modify process improvement; minimum of four years of supervisory experience; and must be certified in Project Management (i.e., Project Management Professional (PMP)).


San Juan College is committed to serving the needs of our students through a process of continuous quality improvement. We uphold and affirm the following iCARE values:

  • Innovation

  • Collaboration

  • Accountability

  • Respect

  • Excellence

Special Instructions to Applicants

This position will remain open until filled with the first review of applications occurring on Monday, February 3, 2020.