IT Service Manager

Job Level
Mid-level position
Job Category
Manager / Supervisor
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Information Technology
  • Services / Service Management
IT Service Manager  
Information Technology Services [312]  
Client Services and Support  
Client Services and Support  
Career [2]  
Immediate Opening
Full time  
Working at UCSC puts you in the center of a world class hub of teaching and research, in a setting of incredible natural beauty, with a team of dedicated, professional colleagues. Information Technology Services (ITS) at UC Santa Cruz offers the campus a wide range of systems and services that support instruction, research and operations. 

-We are a group of enthusiastic people who produce extraordinary results. 
-We value a workplace where individuals know that they can truly make a difference. 
-We value people who care about each other, the quality of our services, and the satisfaction of our customers. 

Come work with us! We're looking for bright and energetic people who want to make a difference. 


This position requires passing a pre-employment criminal history background check. Selected candidates cannot begin work until passing their background check. Please note: Time required to complete this process may vary and can be lengthy.  

Starting Salary Range: $88,000-$93,030/annually. 
Salary commensurate with qualifications and experience.  
This position is eligible for Full benefits.  
Technical Project Mgt Profl 3 [8822]  
Professional Support Staff (PSS)  
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.  
Involves managing technical projects having a defined beginning and end. Manages the project's framework processes and methodologies involving departmental or cross-functional teams. Plans, coordinates and monitors scope, requirements, schedules, budgets, resources, tasks, risks, staff and deliverables. Monitors the project from initiation through completion. Organizes and leads activities relating to the management and completion of projects. 

Applies skills as a seasoned, experienced technical project management professional with a full understanding of project management frameworks and methods, relevant policies and procedures to resolve a wide range of issues. Demonstrates competency in selecting methods and techniques to obtain solutions. Manages projects of diverse scope, size, impact, budget and / or project team size.  

Bachelor's degree in related area and / or equivalent experience / training. 

Knowledge of ITIL/IT Service Management and IT processes and practices. 

Proven experience with IT service management processes and ITSM systems to track incidents, changes, and other aspects of service management. 

Knowledge of professional concepts that includes project lifecycle management, and software development lifecycle. 

Working knowledge of technology-related products, services and initiatives. 

Experience successfully managing large IT projects from initiation through delivery, including oversight of system integration, project and campus communications, interface with vendors, and managing risk. 

Requires ability to assess campus and customer needs for information technology products and design services to meet those needs. 

Knowledge of business analysis function and related tools, including report query tools, process flows and diagrams, and financial analyses and forecasts. 

Strong customer service orientation. 

Proven ability to work in teams and successfully lead teams. 

Demonstrated ability to determine relevance and prioritize tasks. 

Strong political acumen and ability to influence and galvanize staff and others toward a common goal or vision. 

Proven ability to work with both technical and non-technical personnel at various levels in the organization. 

Demonstrated excellent written and oral communication skills. 

Ability to communicate effectively in writing, including writing project documentation, specifications, policies and procedures, and presentations to communicate status or case for action.  

Knowledge of Agile/Scrum and DevOps IT processes and practices. 

Knowledge of Information Technology security functions and practices. 

Professional certification preferred. 

ITIL Foundation v3. 


Certified Scrum Master.  

Selected candidate will be required to pass a pre-employment criminal history background check. 

Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here: 12000&file=11164-11174.3  

Criminal History Review  
No, this position does not require an E-Verify Check.  
Cover Letter
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