IT Services Manager

Job Level
Mid-level position
Job Category
Manager / Supervisor
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Information Technology
  • Services / Service Management

Requisition Number: 03023854  

Recruitment Open To: UCD/UCDHS Employees and General Public  

Final Filing Date: 05-29-2019  


Payroll Title INFO SYS SUPV 2  

Number of Positions: 1  

Salary: $6,375.00-$14,541.67/MO  

Appointment Type: Career  

Appointment Description: 100% Fixed; Monday-Friday 8am-5pm  

Overtime Eligible:

Union/HEERA Representation: This position is not represented by a collective bargaining unit  

Department: ADMIN IT - 062045  

Location: Davis  

Allow Applicants to Attach:
Cover Letter

Job Summary:

Under the general direction of the Administrative IT (Admin IT) - Client & Infrastructure Services Manager, ensures effective delivery of a broad range of IT services including business systems analysis, IT project management, IT access & security, business technical support, software licensing, IT contracts and purchasing, process analysis and improvement, and communication and network support. Also coordinates client engagement in support of application programming & maintenance, production control, solution development, systems and infrastructure administration, and additional IT services. Directly oversees the Client Services and Desktop Engineering team serving all of Finance, Operations and Administration (FOA). 

Supervises and provides advanced technical, analytical, project management, IT security, and policy guidance to the Desktop Support supervisor and to multiple senior-level Desktop Engineering technicians. Exercises broad judgment to manage complex software and hardware life-cycles, including budget planning and execution of IT-related purchases and services. 

Continuously improves services by conducting work flow analysis to automate systems and procedures, developing integrated solutions to address complex business processes, technical issues and risks, compliance and audit requirements, security policies and best practices, and system capabilities. Coordinates IT activities, system architecture, and security standards with the Administrative IT - Infrastructure Management team. 

Serves as a technical advisor to supported departments, recommending changes to departmental IT policies and practices. Participates in the development of Administrative IT operational and budget processes, staffing, and space planning. Facilitates and coordinates professional growth of IT staff. Responsible for hiring of new employees, salary actions, terminations, and performance ratings. Provides feedback and support to the Client & Infrastructure Services Manager, developing long-term strategies, innovative solutions, and metrics and benchmarks for data-driven decisions and results.  

Physical Demands:

  • Work extended periods of time in front of a computer terminal and typing on a keyboard. 

  • Travel to meetings on and off campus.  

Work Environment:

  • Work flexible or extended hours including nights, weekends and holidays, sometimes on short notice, to meet business needs. 

  • Limited vacation usage during peak workload periods. 

  • Work in a dynamic, distracting, knowledge sharing environment. Employee is personally responsible for following safety guidelines and procedures. 

  • UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Additional information and specifics regarding the policy are available at  

Background Check Required: This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.



Minimum Qualifications:

  • Bachelor's degree or equivalent work experience with an emphasis in computer science, data processing, computer information systems, or in a related field. 

  • Experience managing an enterprise, multi-tier IT support team, both in directly providing and in overseeing solutions to complex and diverse information systems, networking, IT security, and desktop support issues. 

  • Proven success training, mentoring, leading, and motivating technical staff. 

  • Experience managing a technical service desk including call tracking, incident and request tracking and problem resolution, escalation and notification policies and procedures. 

  • Experience with business and process analysis, analyzing workflow and designing efficient processes to continually review and recommend best practices. Solid ability to gather, organize, analyze and present complex data and develop effective solutions. 

  • Experience with cyber-safety and computer and network security principles, techniques, tools, policies, and best practices. 

  • Leadership and decision-making experience. 

  • Highly developed analytical, problem-solving, and conflict resolution skills, in both formal and informal settings. 

  • Experience in managing IT related purchases, including product selection and asset management. 

  • Excellent oral and written communication skills. 

  • Experience managing projects in a technical environment, including planning, designing, writing, and presenting project proposals, work status reports, and computing system hardware and software purchase recommendations.  

Preferred Qualifications:

  • BA in Computer Science or MIS or equivalent combination of education and experience. 

  • Experience and knowledge of Information Technology Infrastructure Library (ITIL) 

  • Experience in technical project management methodologies and best practices, including Agile development. 

  • Experience implementing and developing training and/or instruction in one-to-one or group settings.  

Quick Link To This Position:  

Search Category:

All Jobs