IT Specialist

08/20/2019

PRN21677B

IT Specialist

IT Specialist

E

Computer Employee

No

40.0

Full Time

Day

Monday – Friday

U of U Health - Academics

00209 - Univ Medical Billing - Oper

Other

Salt Lake City, UT

External Posting

39300 to 50000

No

Career growth opportunity in the growing Health Care Information field for degreed individual with experience with technology systems operations. Performs information systems support and development in three or more functional areas, including but not limited to data control, applications training, data coordination and scheduling, data security administration, IT project coordination, web/software development, etc. Serves as a primary point of contact on computer and technical issues.

Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking. 

Seldom: Bending, reaching overhead.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Requires a bachelor’s degree or equivalency and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty.

1. Respond to ticket requests for IT assistance on all electronic functions (computer, audio/visual, telephone, etc.), and complete by the agreed upon turnaround time.

2. Setup, maintain and configure laptops and desktops. Ensure all needed applications and settings are installed. 

3. Move equipment (up to 50 lbs.) and install in various locations in the office.

4. Create and maintain user accounts, for different applications and systems that are used throughout the department.

5. Diagnose issues with hardware and software systems. Report on findings and be involved in creating action towards a solution.

6. Create and maintain vital information logs and documentation on how to properly use systems and resources.

7. Assist with monitoring and verifying compliance of network and hardware security.

8. Involved in the research and development of new software/hardware used in department

9. Involved in the planning and execution of product deployment and/or integration.

10. Provides excellent customer service by being the primary point of contact on computer and technical issues for the department. 

11. Meets productivity and accuracy expectations of the position.

12. Other duties as assigned.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Benefited Staff

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
To inquire about this posting, email: employment@utah.edu or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), email: oeo@umail.utah.edu.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URSif they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.