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Salary: See Position Description

Location: Honolulu, HI

Job Type: Full-Time Permanent

Department: Kapi'olani Community College - Center for Excellence in Learning, Teaching and Technology

Job Number: 2019-01218

Closing: 11/14/2019 11:59 PM Hawaii

Position Number: 81260

Duties and Responsibilities

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    CELTT (The Center for Excellence in Learning, Teaching and Technology) is responsible for planning, developing and delivering high quality computing and media resources and services for student learning, administrative operations, faculty and staff development and the delivery of instructional services;

    Provides day-to-day user technical support and consultation with primary responsibility for technology trouble-shooting, audio/visual set-ups, management of equipment loan pool, and technical support for the campus phone system.

    Performs problem resolution on Windows and Mac hardware and software problems including operating system (OS), file operations, local and networked printing.

    Provides supplementary basic technical assistance related to the selection of appropriate media, hardware and software for instructional and administrative uses. Installs hardware and software including assistive technologies.

    Assists other CELTT staff in with the technology design, installation, maintenance and recovery for most computer classrooms and laboratories on campus. Performs testing and reconfiguration of such systems to ensure optimum performance.

    Assists other CELTT staff in maintaining records of the inventory of software and hardware used in campus computer labs managed by CELTT.

    Performs & troubleshoots supported client applications, hardware, and network problems for end users. Consults with other IT specialists when needed to resolve problems in a timely manner.

    Under the guidance of the Campus Information Security Officer, implement effective information security practices to prevent DMCA and copyright violations as well as breaches of sensitive data.

    Trains users on supported platforms and software.

    Trains subordinates who perform help desk functions.

    Assists campus units in technology procurement by researching products, soliciting quotations, making recommendations to clients, creating requisitions and related documents, and using electronic procurement tools such as FMIS.

    Occasionally contacts IT and media specialists at other campuses and UH Information Technology Services to share equipment or user support information.

    Diagnoses, researches and resolves technical hardware and software issues.

    Responds in a timely manner to requests for technical assistance in person, via phone, or electronically.

    Advises users on appropriate action.

    Maintains customer service and troubleshooting records and advises supervisor of problem trends.

    Prioritizes requests.

    Follows up with users as necessary.

    Supervises student workers (student assistants, interns, etc.) assigned to support the help desk.

    Keeps abreast of latest developments and techniques through a program of professional development established with manager.

    Keeps abreast of changes in technology, policies and procedures.

    Works outside normally scheduled work hours including evenings, weekends and holidays, as required.

    Other duties as assigned.

    Possession of a baccalaureate degree in Information Technology and 2 years of progressively responsible professional information technology experience; possession of the following competencies in technical knowledge, critical thinking skills, communication skills and interpersonal skills; or equivalent education/training or experience.

    Functional knowledge of principles, practices and techniques in information technology demonstrated by knowledge, understanding and ability to apply concepts, terminology.

    Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with information technology.

    Demonstrated ability to recognize problems, identify possible causes and resolve the full range of problems that may commonly occur in information technology.

    Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.

    Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.

    Demonstrated ability to operate a personal computer and apply word processing software.

    Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

    Experience in professional audio and/or video production services.

    Cover letter;

    Resume;

    The names and contact information (telephone number and email addresses) of at least three professional references; and

    Official transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant.

    Transcripts must be attached to receive credit for degree(s).

    On-line transcripts or academic record/grade summaries will NOT be accepted.

    Diplomas and copies will NOT be accepted.

    Unofficial transcripts will NOT be accepted.

  • EEO/AA, Clery Act, ADA
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    The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.  For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/

    Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

    In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

    In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status. 

    Accommodation Request:  The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA).  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly.  Determination on requests for reasonable accommodation will be made on a case-by-case basis.  For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/

    Kapi'olani Community College does not discriminate on the basis of age, race, sex, color, national origin, or disability in its programs and activities. For more information or inquiries regarding these policies, contact Section 504 Coordinator, (808) 734-9575, 4303 Diamond Head Road, 'Ilima 209, Honolulu, HI 96816; Title IX Coordinator, (808) 734-9542, 4303 Diamond Head Road, 'Iliahi 116.

SUMMARY

Organization: University of Hawaii
Location:
Hawaii
Job Category:
Specialist / Associate
Areas of Responsibility:
Information Technology
Job Level:
Entry-level position
Job Sector:
Information Technology