IT Support Analyst

Job Level
Entry-level position
Job Category
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

Position Information

Title Details

University Code


University Title

IT Analyst 1

University Job Family

Information Technology

ORP Eligible


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Retirement Plans

Posting Details


Recruitment Pool

All Applicants

Recruitment Type

Multi Title

Scope of Search


Working Title

IT Support Analyst

Position Number


Position Type


Job Status


FLSA Indicator


Employee Group

University Employee


School of Medicine

Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities

Provide technical support, troubleshooting and repair for SOM Departments; includes desktop computing, mobile devices, endpoint management for Windows/Mac based hardware/software systems in a networked environment. Work closely with faculty and staff in the assigned department(s) to get a thorough understanding of their goals and priorities in order to accurately assess their technology needs. Serve as a point of contact for computing issues ranging from IT procurement to deployment and maintenance. Coordinate enterprise application support through VCU and VCUHS Helpdesk and IT staff. Responsible for operating system deployments, software installation and support, workstation/device security management and network support
Ensure that IT hardware, systems and tools are in compliance with VCU, VCU Health, or other organizational policies and procedures as applicable. Coordinate with team members on IT asset management system, inventory tracking, purchase, replacement, disposal/surplus of University equipment

Minimum Hiring Standards

  • Demonstrated modern knowledge of desktop support and endpoint computing concepts and their implementation

  • Demonstrated knowledge of common business software programs including Office365, MS Office Suite, e-mail clients, and web browsers

  • Demonstrated knowledge of Windows and Mac based systems 

  • Demonstrated ability to diagnose and resolve common desktop software, hardware and communications issues

  • Ability to work effectively with faculty, staff, and coworkers to provide technical support, consultation and training.

  • Ability to communicate complex information so that it is understandable to novice computer users.

  • Ability to effectively write clear documentation, instructional material and reports.

  • Ability to work in a dynamic, fast paced environment.

  • Ability to diagnose and resolve desktop and client/server application problems at all technical levels using enterprise tr troubleshooting tools, email, or onsite/offsite visits.

  • Working knowledge of best practices in PC and Mac desktop standards, security, and administration.

  • Demonstrated ability to work effectively with a diverse customer base to provide technical support, consultation, and training in computer systems operations and technology

  • Ability to lift and carry 50 lbs. for a short distance.

  • Ability to perform duties independently in a timely and punctual manner.

  • Ability to perform duties in a diverse work environment with frequently shifting priorities

  • Demonstrated commitment to and success in service and client satisfaction.

  • Excellent written and oral communications, supporting an ability to establish trust and create confidence.

Preferred Hiring Standards


Required Licenses/ Certifications


Anticipated Hiring Range

$45,000 - $50,000

Application Process/Additional Information



MCV Campus



Normal Work Days/Hours


Job Open Date


Posting will close on or before


Open Until Filled


Job Category

Information Technology

Is this a restricted position?


Is this position eligible to participate in alternative work arrangements?


Sensitive Position


Resource Critical