IT Support Analyst

Virginia Commonwealth University, VA

Job Level

Entry-level position

Post Date

08/30/2019

Job Category

Analyst

Sector

Information Technology

Job Status

Areas of Responsibility

Support / Help desk

Link to Job Posting

Position Information

Title Details
University Code	24111
University Title	IT Analyst 1
University Job Family	Information Technology
ORP Eligible	No
For more information on ORP, visit:	Retirement Plans

Posting Details
Recruitment Pool	All Applicants
Recruitment Type	Multi Title
Scope of Search	Local
Working Title	IT Support Analyst
Position Number	550270
Position Type	Staff
Job Status	Full-Time
FLSA Indicator	Non-Exempt
Employee Group	University Employee
Department	School of Medicine
Organizational Overview	At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.
Position Primary Purpose and General Responsibilities	Provide technical support, troubleshooting and repair for SOM Departments; includes desktop computing, mobile devices, endpoint management for Windows/Mac based hardware/software systems in a networked environment. Work closely with faculty and staff in the assigned department(s) to get a thorough understanding of their goals and priorities in order to accurately assess their technology needs. Serve as a point of contact for computing issues ranging from IT procurement to deployment and maintenance. Coordinate enterprise application support through VCU and VCUHS Helpdesk and IT staff. Responsible for operating system deployments, software installation and support, workstation/device security management and network support Ensure that IT hardware, systems and tools are in compliance with VCU, VCU Health, or other organizational policies and procedures as applicable. Coordinate with team members on IT asset management system, inventory tracking, purchase, replacement, disposal/surplus of University equipment
Minimum Hiring Standards	Demonstrated modern knowledge of desktop support and endpoint computing concepts and their implementation Demonstrated knowledge of common business software programs including Office365, MS Office Suite, e-mail clients, and web browsers Demonstrated knowledge of Windows and Mac based systems Demonstrated ability to diagnose and resolve common desktop software, hardware and communications issues Ability to work effectively with faculty, staff, and coworkers to provide technical support, consultation and training. Ability to communicate complex information so that it is understandable to novice computer users. Ability to effectively write clear documentation, instructional material and reports. Ability to work in a dynamic, fast paced environment. Ability to diagnose and resolve desktop and client/server application problems at all technical levels using enterprise tr troubleshooting tools, email, or onsite/offsite visits. Working knowledge of best practices in PC and Mac desktop standards, security, and administration. Demonstrated ability to work effectively with a diverse customer base to provide technical support, consultation, and training in computer systems operations and technology Ability to lift and carry 50 lbs. for a short distance. Ability to perform duties independently in a timely and punctual manner. Ability to perform duties in a diverse work environment with frequently shifting priorities Demonstrated commitment to and success in service and client satisfaction. Excellent written and oral communications, supporting an ability to establish trust and create confidence.
Preferred Hiring Standards
Required Licenses/ Certifications
Anticipated Hiring Range	$45,000 - $50,000
Application Process/Additional Information
Campus	MCV Campus
Hours/Week	40
Normal Work Days/Hours	M-F
Job Open Date	08/28/2019
Posting will close on or before
Open Until Filled	Yes
Job Category	Information Technology
Is this a restricted position?	No
Is this position eligible to participate in alternative work arrangements?	No
Sensitive Position	No
Resource Critical	Yes