IT Support Specialist

The IT Support Specialist is a member of the Technology Department and reports to the Director of Network Technology. This is a full-time, 12-month position. The IT Support Specialist provides help desk support for the HB Community and oversees the School’s computer imaging and hardware inventory.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Monitor and respond to the help desk system to provide daily technical support to faculty and students, and analyze and report on Help Desk performance.
Work with end-users and vendors to troubleshoot hardware, software and connectivity issues. Perform equipment maintenance as necessary.
Provide end-user assistance including training, documentation, and equipment/event setup/takedown.
Create, test and maintain imaging procedures, systems, images and documentation.
Image/reimage laptops and desktops including transferring data from previous device and installing additional software and settings as needed.
Maintain accurate inventory and reports of school equipment.
Prepare, document and work with vendors to recycle/dispose of retired equipment.
Other duties as assigned.