IT Support Specialist

About Grace

Grace Church School’s mission of fostering academic excellence, ethical values, and an inclusive community anchors our program and informs our pedagogy and curriculum, preparing our students to lead meaningful and productive lives.  The school nurtures and educates the whole child, understanding that our humanity comprises mind, body, heart, and spirit. We celebrate our differences, respect our diversity, and embrace our shared human experience.

We are seeking confident, ethical, adaptable and thoughtful educators with excellent communication skills to join a diverse and nurturing school community. 

About the position

The IT Support Specialist will work closely with the IT Operations and Helpdesk Supervisor as well as the Assistant Director of Technology in supporting systems throughout the school.

IT Support Specialist Responsibilities will include:

• Maintaining, troubleshooting and repairing hardware, I/O peripherals on Mac and Windows Platforms for faculty, staff and students

• High School Jamf Pro maintenance and development

• Troubleshooting IP Phones, Smartboards and software at the High School division and as needed in Early Childhood, Lower School and Middle School divisions

• Creating packages and managing MacOS and IOS devices on Jamf

• Providing emergency support for general technology operations, school-wide (shared with department)

• Assisting in the summer preparation of all devices, labs and systems for successful opening of each school year

• Setup and entry of internal knowledge-base for Technology Department

• Design Lab Maintenance (shared)

• Storage, inventory and management and storage of technology cables, accessories, and components

• AV delivery and management as assigned (occasional evenings)

• Device preparation, repair, sign out and delivery as needed (Loaners, TAP, special projects)

• Technology support roles and projects as needed and designated by IT Operations and Helpdesk Supervisor, Assistant Director of Technology for Operation and CTO

Requirements

• A bachelor’s degree is required.

• Must be experienced in Macintosh operating system navigation, maintenance, and troubleshooting.

• A background in providing help desk support and interfacing with system users is helpful.

• Experience working with Windows, JAMF and Zendesk software and systems as well as working in a school environment are a plus

Grace is an equal opportunity employer.

Our Commitment to Equity, Inclusion, and Anti-Racism:

Grace Church School seeks to provide its students with an outstanding education and with the desire to use it to make the world a better place.  Every facet of our work is enhanced by the diversity and strength of our community. We believe that equity and inclusion are not only hallmarks of a just society, but also virtues essential to sound learning.  And so, Grace seeks to recognize and honor the unique gifts of its students, families, faculty, and staff—and the cultures, beliefs, values, and experiences that have shaped them—striving always to cultivate mutual understanding, humility, respect, and kindness.

But inclusion is not enough and equity is an impossibility if we cannot name, acknowledge, and oppose the forces of racism and all forms of bias, hate, and fear that exist in our society and that seek to diminish so many in our midst.  Knowing this, we commit ourselves to the work of anti-racism and to the cause of justice: that all students may find in Grace a home, may learn from Grace their precious worth, and may hear from Grace a call to serve the common good and the dignity of humanity.