IT Support Specialist

Status: Full-time/Non-exempt
Classification: Administrator with teaching responsibilities
Supervisor:  Director of IT
Location: In-person at the Brier Creek Campus
Hours: 7:30 a.m. - 3:30 p.m.

The Montessori School of Raleigh (MSR) seeks creative applicants with a commitment to supporting a diverse community of technology users to join our team as the IT Support Specialist. Under the supervision of the Director of IT, this role will work as part of a small and flexible team supporting computing, digital tools, and A/V systems for faculty, staff, and students. This position requires strong interpersonal and customer service skills, as well as an aptitude to teach. Responsibilities will include a strong understanding of a help desk, mobile device management solutions, and how to support an Apple environment.

Essential Duties and Responsibilities 
IT Responsibilities 75%

• Respond to queries via tickets, email, and phone
• Train other staff members on troubleshooting and diagnose problems
• Provide technical assistance for questions and problems
• Resolve some problems with networks and other computer systems
• Diagnose system errors and other issues
• Follow up with customers to ensure full resolution of issues
• Install or change software to fix issues
• Remote access hardware or software for clients to make changes and fix problems
• Other duties as assigned by the Head of School

Computer Science Teacher Responsibilities 25%

• Develop interactive lessons to expand students' abilities in digital citizenship and utilize Google Suite tools, coding languages, and physical computing
• Work collaboratively and integrate lessons with other faculty when possible
• Provide students with the necessary feedback, critical evaluation, encouragement, and support
• Attend meetings with other teaching staff, undertake professional development training, and meet with students' parents to discuss their progress

Competencies

• Education and degree in computer sciences, related technical field, and/or comparable experience desired
• Strong analytical and problem-solving skills
• Knowledge and experience working on a Help Desk that includes hardware repair, troubleshooting, and support of iOS and macOS devices, audio/visual equipment, and multimedia, preferably at a Pre K - 12 institution
• Background working within an MDM system (Mosyle) or any other solution 
• Working/teaching knowledge of Google for Education Platform, and other cloud-based applications
• Involvement in a 1 to 1 solution is welcomed
• Ability to maintain a positive attitude and contribute both as an individual and a team member to achieve the goals of the MSR community
• Ability to independently manage multiple tasks and projects in a timely fashion
• Strong focus on customer service; must be able to communicate both verbally and in writing with employees, vendors, and users of various competencies
• Committed to the mission and core values of MSR which include "respect, integrity, community, and love of learning"
• Develop and maintain positive relationships and excellent communication with students, colleagues, parents, and other members of the MSR community
• Strive for continuous improvement and solicit feedback to improve service
• Maintain confidentiality
• Project a winning attitude, a can-do approach to problems, and persistence in the face of adversity
• Possess a healthy sense of humor

Physical Requirements and Work Environment 
The IT Support Specialist can expect to:

• Work in a fast-paced environment dealing with a wide variety of challenges, deadlines, and a varied and diverse array of contacts
• Work primarily in a traditional climate-controlled office environment spending extended periods of time at a desk and working on a computer
• Regularly sit, talk, hear, and interact with students, parents, staff, and visitors
• Occasionally life up to 30 pounds
• Regularly use close and distance vision
• Turn, bend, and reach

It is the policy of The Montessori School of Raleigh to make employment decisions on the basis of qualifications for a specific job without regard to race, color, religion, sex, sexual orientation, marital status, national or ethnic origin, age, veteran status, or the presence of a disability, except where such is a bona fide occupational qualification. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference check from current employer (or most recent employer if not currently employed) and background investigation. All MSR personnel must be vaccinated against COVID-19.

About The Montessori School of Raleigh
Established in 1974, The Montessori School of Raleigh is a vibrant and exceptional independent Montessori school serving 370 students aged 15 months through 18 years. MSR’s beautifully designed and well-maintained Lead Mine Campus, situated on 10 acres in North Raleigh, comprises five buildings in a child-centered, village-like setting surrounded by wetlands and protected forest. Our Middle and Upper Schools are housed on an expansive 40-acre wooded campus in Brier Creek in Durham. Both sites were carefully planned and constructed to provide the nature-centered environments integral to Montessori practice.

The Raleigh-Durham area is consistently ranked among the top places to live with strong job growth and a high quality of life. Top universities, a rich diversity of arts and cultural offerings, excellent health care, and lower than average housing costs, draw people in from all over the nation. Our mild climate and proximity to both beaches and mountains makes the Raleigh- Durham area an ideal place to live.