IT Support Specialist

Location: San Jose, California

Start Date: July 1, 2023 

Begin by thinking of Avenues New York, Avenues São Paulo, Avenues Shenzhen, Avenues Silicon Valley, Avenues Online, Avenues London. Avenues is one school with many campuses, providing transformative, world-focused learning experiences to students around the globe. Avenues prepares students for engaged global citizenship during a time of unprecedented complexity and accelerating change, combining a global curriculum based on language immersion and interdisciplinary learning with a culture of creativity and deep collaboration.

Avenues Silicon Valley 

Prior to our full nursery through high school campus opening in 2024, Avenues opened its doors to students in the upper division at our Silicon Valley campus in San Jose for the 2022 academic year, serving students from 6th through 9th grade. As the newest campus of Avenues, Avenues Silicon Valley will be the first global school in the Bay Area, providing students with transformative, world-focused learning experiences in a state-of-the-art educational facility. 

The Opportunity 

The IT Support Specialist is responsible for the implementation and support of technology infrastructure including hardware, software, and office/classroom systems. The IT Support Specialist must effectively diagnose issues and correct problems as well as provide the primary help desk support to end users with exceptional customer service. In addition, this role will be responsible for the development and coordination of defined technical projects within their assigned expertise.

The Information Technology team is comprised of outstanding professionals at the intersection of education and technology.  We employ highly talented technical staff, technology integrators and librarians to provide students, faculty and families with high-quality technical support, information literacy, and leadership.  With the advantages of modern technology and global team, we share a common goal to support the Avenues vision to eventually bring together 35,000 students and 3,000+ faculty members through a number of traditional and virtual modalities.

What Will You Do? 

The successful candidate will bring proven abilities to contribute in the following ways: 

Support

• Diagnose and resolve issues related to technical difficulties with hardware, software and network, including telecom, conferencing and AV systems
• Maintain, monitor and troubleshoot Macbooks, iPads, printers, and other IT equipment 
• Track, prioritize and document requests using an IT support request system. Perform support actions and follow up solution with the customer 
• Develop and maintain technical documentation of hardware, software, and systems
• Conduct research on computer products in support of procurement and development efforts. Evaluate and recommend hardware products for purchase
• Recommend, schedule, and perform equipment and system improvements, upgrades and repairs 
• Assist in developing long-term strategies and capacity planning for meeting future technology needs 
• When necessary, work with third-party support and equipment vendors
• Assist with onboarding procedures
• Perform other duties or special projects as assigned, lift up to 40 pounds, climb ladders, etc.  

Infrastructure Responsibilities

• Classroom technology maintenance/support
• Apple Suite 
• Google Suite 
• Cloud-based services 
• Cameras
• Audio Visual Equipment
• Printer maintenance
• VoIP telecommunication equipment
• Network connectivity
• Systems account management

What We Offer

• Unparalleled career growth opportunities across multiple campuses around the world, including a well-defined career pathway 
• The thrill of a start-up and a green field to build things from scratch, all within an organization with global resources and supports, and a proven track record of results
• Frequent feedback, ongoing coaching and top-notch, job-embedded professional learning
• Competitive rewards package, wellness resources, relocation support (as needed), and other benefits to best support you and keep you healthy and happy
• A beautiful, uplifting, student-centric school environment
• A chance to change the world of education as part of a global community spanning three continents

Qualifications 

Candidates should have most, if not all, of the following: 

• BA or BS degree or equivalent experience
• Apple Technical Certification is desired: Apple Device Support  
• 3-5 years in similar role
• Familiarity and/or willing to learn – VoIP telecommunications 
• Energized by Avenues’ mission and opportunity for impact in education
• Ability to communicate and work effectively in a team environment
• Ability to manage and ensure the completion of multiple tasks and projects simultaneously. This will include maintaining appropriate priorities as needed
• Burning intellectual curiosity and mindset of continuous learning and growth
• Strong customer service skills
• Strong initiative, and aptitude to make recommendations to management to enhance current environment as needed