IT Support Technician

AIM Academy, an independent school serving children with language based learning difficulties in grades 1 through 12, is seeking an experienced IT Support Technician. The IT Support Technician is a member of the Technology Department and reports to the Director of Technology. The IT Support Technician work with all constituents of the school including, but not limited to, students, teachers, staff, parents, board members, and guests. AIM Academy is a fully wired and wireless campus consisting of two buildings, 400+ devices, and 400+ users. The IT Support Technician will be primarily responsible for maintaining, troubleshooting, supporting, and repairing a broad range of equipment. Technology at AIM Academy includes laptops, desktops, printers/copiers, tablets, interactive whiteboards and projectors, telecommunications, networking equipment, and other devices. As the sole mission of the Technology Department is to support the operations of the school and the educational environment, all members must be self-driven, highly motivated, and have a desire to support 21st century learning.

AIM Academy provides 1:1 MacBook Pro and MacBook Air laptops to students in grades 6 through 12. Google Apps for Education are used extensively throughout all departments and divisions. Windows servers are virtualized and provide all directory and printing authentication. All Apple devices are managed through the JAMF Casper Suite. Veracross is used for the Student Information System, Canvas is used for the Learning Management System, and the web platform is Finalsite.

Responsibilities include, but are not limited to:

- Log and respond to all issues in the ticketing system as the first contact for support

- Track inventory and assets through Fresh Service

- Diagnose, troubleshoot, and repair hardware, software, printers, and other devices/applications

- Build and maintain support software and workflows for deployments and repairs

- Monitor all end-user technology for preventative maintenance and take the next steps for support

- Support faculty, staff, and students with their use of all technology in and out of the classroom

- Staff the help desk during morning and lunch hours

- Maintain internal and external documentation

- Work collaboratively with all constituents and stay current with up to date technology trends

- Perform Apple repairs in-house through GSX

Qualifications:

- Five years relevant experience in a related field with direct experience in the diagnosis, troubleshooting and repair of Windows and Apple systems

- Desired qualifications: Apple certified technician (negotiable, and can be provided)

- Desired certifications: Google Apps, Network +, or A+ certifications

- A Bachelor's degree or an equivalent combination of experience and certificates required

- Experience in an educational setting is a plus

Skills and abilities:

- Excellent interpersonal skills and oral and written communication

- Ability to multi-task with empathy and understanding

- Ability to work independently and in teams

- Attention to detail and focus on customer service a must

- Act professionally in all situations

- Flexible hours and days

- Occasionally lift up to 30lbs

Please respond to jobs@aimpa.org