IT Support Technician

Job Level
Entry-level position
Job Category
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Information Technology
  • Support / Help desk

Employment Terms: Full-Time, Permanent  

Start Date: January 2020  

Branksome Hall, a leading independent International Baccalaureate (IB) World School for girls challenges and inspires girls to love learning and shape a better world. Through the unique combination of wellbeing, outstanding academics and international mindedness, Branksome Hall students and employees become impactful leaders. With our values of Sense of Community, Inclusiveness, Creativity and Making a Difference as a foundation, Branksome Hall offers a strong liberal arts curriculum that develops critical thinking and inquiry skills.  

The Opportunity:  

Branksome Hall is seeking an IT Support Technician with strong communication skills and a proven ability to provide courteous, rapid and effective hardware and software technical support to the Branksome Community. The successful candidate will join the IT Support team and report directly to the IT Support Supervisor.  

Responsibilities will include, but are not limited to:   

  • Provide IT support across the campus related to software and hardware issues onsite, walk-ins, and over the phone;  

  • Collaborate with the community and provide technical feedback and concepts in a user-friendly manner  

  • Respond to support tickets promptly through the in-house ticketing system  

  • Assist the IT Team with imaging of computers and managing software deployments;  

  • Assist with the repair and maintenance of computer devices, classroom A/V, printers;  

  • Refer to the IT documentation, and update accordingly when necessary;  

  • Ability to lift and move computers, peripherals and audio/video equipment as required;  

  • Assist with set up and manage audio/video and multimedia equipment for school events;  

  • Provide back-up support to other members of the IT department when requested;   

Required Qualifications and Technical Experience:   

  • Strong understanding and knowledge in troubleshooting technical problems  

  • University or college degree in the field of computer science and/or relevant work experience, up to two years is an asset;  

  • Proven team player with excellent interpersonal skills and customer service orientation;  

  • Strong written and oral communication skills;  

  • Keen attention to detail with the ability to take initiative;  

  • Willingness to learn new and emerging technologies to meet evolving school needs;  

  • Technical skill set covering Active Directory, DHCP, DNS, Windows Server & BYOD environments  

  • Experience with deploying and managing Windows 10, macOS, iOS, and Chrome OS clients  

  • Highly knowledgeable with G Suite and Microsoft Office  

  • Setup of A/V equipment and understanding of A/V software is an asset;  

  • A+ Certification and/or home lab is an asset.   

How to Apply:  

If you’re interested in this opportunity please apply by November, 22, 2019. Please note that this posting will remain active until the position is filled and applications will be reviewed on a rolling basis.  

Branksome Hall is an equal opportunity employer and welcomes applications from all candidates who meet the minimum requirements for the position. Accommodations are available upon request for candidates engaging in all parts of the recruitment and selection process at Branksome Hall.   

We thank all candidates for their interest, however, only those selected for an interview will be contacted.  

To learn more about working at Branksome Hall, please visit www.thinkerswanted.caOpens in New Window  or visit our website at www.branksome.on.caOpens in New Window .