IT Support Technician

Job Level
Entry-level position
Job Category
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Information Technology
  • Support / Help desk

Responsibilities include: 

  • Support employee, student and at times parents use of technology in a fast-paced academic environment
  • Respond to tech support tickets, telephone calls, email, and in person requests for technical support
  • Troubleshoot basic networking issues
  • Support and troubleshoot Audio/Video equipment
  • Assist in maintaining VoIP phone system
  • Responsible for data backup of servers
  • Effective account management for onboarding/offboarding constituents
  • Create/upkeep school wide computer desktop/laptop images
  • Track Computer Hardware Assets
  • Support networked copiers and printers and track toners/supplies
  • Support SIS - Senior Systems
  • Work with the IT Manager and Program Team to publish report cards and migrate student data each school year
  • Lift and move equipment and supplies, up to 50 pounds
  • Special projects as needed


Qualifications Include:

  • Bachelor's degree in a technology related discipline
  • 3 -5 years of experience supporting technology – preferably in a K-8 school
  • Strong Audio/Visual support skills
  • Experience in Windows, iOS, Chrome OS, Android OS, Active Directory, Networking, Senior Systems
  • Experience in G Suite cloud computing, productivity and collaboration tools and Chromebook management preferred
  • Excellent organizational, interpersonal, communication, and customer service skills
  • Flexible and responsive
  • Analytical, detail oriented, and a strong problem solver
  • Ability to communicate in a friendly, professional, and timely manner with students, faculty, staff and parents
  • Demonstrated commitment to, and experience with, diversity, equity, and/or inclusion work.
  • Ability to work occasional evenings and/or weekends