IT Support Technician

Job Level
Entry-level position
Job Category
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Information Technology
  • Support / Help desk

Regular, Full-time

Reporting to the Technology Manager, the IT Support Technician is responsible for providing timely and effective solutions to end-users as it relates to all IT-serviced computer operations. This position will provide technical support for the school networks, servers, operating systems, telephone systems, hardware and other technical equipment, as required.


  • Install, configure and maintain the school network and LAN connections; perform network backup and recovery;
  • Troubleshoot, support and maintain WAN connections;
  • Perform hardware and software upgrades to servers;
  • Install and configure server operating systems;
  • Install, configure, maintain, repair and upgrade computer software, computer hardware and related peripherals;
  • Respond to telephone calls, emails and in-person requests for technical support and assist employees and students in their use of general software applications;
  • Monitor all support requests to ensure accurate and timely resolution;
  • Maintain accurate records of support issues using School systems and wikis; assist in identifying patterns, systemic problems and end-user training needs;
  • Document network systems and operational procedures;
  • Maintain timely and accurate inventory records for all technology equipment and software;
  • Maintain telephone systems and software configuration; troubleshoot issues to reach timely resolution;
  • Perform data transfer from school information system into third party software (e.g., Google Apps for Education, ManageBac etc.);
  • Liaise with service representatives, suppliers and technical repair representatives to arrange for services, when and where necessary;
  • Solicit quotes on equipment, installation and services from suppliers;
  • Install, maintain, and upgrade software, security and deployment hardware and software;
  • Provide AV support to school functions as assigned by the Technology Manager;
  • Other duties as assigned.



  • College diploma in Computer Science, plus certification as a Network Specialist or an equivalent combination of education, training and experience
  • Five+ years of previous experience as a Support Technician
  • Working knowledge of Mac OS X 10.8 through 10.11
  • Working knowledge of MS Windows 2012 Server
  • Familiarity with Linux servers (Debian/Ubuntu)
  • Familiarity with virtualization using VMware ESXi (vSphere)
  • Familiarity with enterprise networking (VLANs), Wi-Fi setup, and management
  • Familiarity with Casper JAMF
  • Experience with layer 3 network switch management such as HP Procurve or similar

Knowledge and Skills:

  • Excellent interpersonal skills to deal with staff, teachers, students, parents, suppliers and technical representatives
  • Excellent oral and written communication skills
  • Ability to convey technical issues to non-technical people
  • Strong knowledge of networks, server administration and systems.
  • Familiarity with various hardware equipment (i.e., projectors, digital cameras, printers, etc.)
  • Ability to manage a highly demanding workload and prioritize effectively
  • Ability to successfully juggle multiple projects and deadlines in the face of constant interruptions
  • Excellent team player with the ability to work with all levels of management and staff
  • Ability to work independently with minimal supervision
  • Ability to handle pressure and stressful situations in an appropriate manner
  • Strong analytical and problem solving skills
  • Exceptional attention to detail
  • Physical ability to move computers, printers and other equipment

Please submit a cover letter and resume to Kim Holmes, HR Manager at This position will remain open until filled.