IT Tech Specialist IV

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Technology
Job Status
Areas of Responsibility
  • Information Technology
IT Technical Specialist IV

This position acts as a customer liaison between OIT and University departments or associated entities to determine their telephony and network needs. Oversees the planning, design, coordination, support and installation of telephony and network equipment and services. Coordinates with other University entities to provide required telephone and network requirements for capital projects.  

Duties and Responsibilities:

  • Provides technical assistance, instruction, and consultation for the resolution of problems

  • Possesses and maintains technical knowledge of telephony and networking systems in order to provide user support and design solutions

  • Possesses and maintains an advanced knowledge of customer management system/database, specifically Pinnacle, in order to provide support to users

  • Attend software classes & seminars

  • Provide analytical support for the Communications Group 

  • Research documentation for solutions

  • Evaluate troubles and escalate to vendor support

  • Work with vendors and on site engineering to resolve problems




Education and Skills:
High School Diploma and 4 years experience in telecommunications field required. 
Bachelors and experience in higher education telecommunications delivery and design preferred.

Required skills:

  • Advanced level of accountability  

  • Advanced ability to think analytically

  • Advanced ability to build relationships with co-workers and users  

  • Expert ability to learn new skills or techniques  

  • Advanced effective communication skills, both oral and written  

  • Intermediate knowledge of OIT Strategic Technology Planning

  • Advanced ability to take initiative  

  • Intermediate Knowledge of telecommunications solutions and systems  

  • Advanced ability to design and improve processes for service areas  

  • Advanced teamwork skills  

  • Advanced problem solving skills  

  • Intermediate project management skills  

  • Advanced abilities to be thorough and efficient

  • Preferred Skills

  • Advanced knowledge of wireless technologies  

  • Advanced knowledge of Telephony systems and design  

  • Advanced ability to advocate for, and adapt to, change

  • Intermediate knowledge of networking 

  • Intermediate knowledge of Audio/Video systems


Job Other Tech/Para-Professional 

Primary Location US-Tennessee-Knoxville 

Organization Vc Info Infrastructure # Oit General 

Schedule Full-time 

Campus/Institute  Knoxville 

Job Posting  Sep 23, 2019, 12:27:56 PM