IT Technician, Senior - Information Technology Services

Job Level
Entry-level position
Job Category
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Information Technology
  • Services / Service Management
Requisition ID:  5058
Job Summary

Provide technical and business analysis for university computing with a focus on end-user technologies (PC’s, networking equipment and related classroom support services).  Provide assistance, when needed, to other members of the desktop technology support team in solving complex technology problems.  Consult with campus personnel to assess technological needs and make recommendations.  Directly work on specialized projects through development of solutions and by working across other IT focused teams to bring such projects to fruition.  Direct and maintain an efficient team by developing procedures, utilizing available resources and acquiring the tools necessary for the team to work at their potential.  Organize and direct the installation process for new and current PFW-owned personal computers and all peripherals (monitors, printers, etc.) in accordance with appropriate standards and user preferences.

Find out why so many are taking advantage of a career at Purdue University Fort Wayne!  Employees enjoy:

  • Free tuition through Purdue University Global

  • Fee remission for a traditional Purdue degree for yourself, spouse, and children

  • Health, Vision, and Dental Insurance

  • Retirement benefits

  • Paid Time Off

  • Support for professional development opportunities

  • Live and work in an affordable, family friendly community


  • High school diploma or GED

  • Minimum four years’ experience working with personal computers including configuration and software installation and analyzing, evaluating and resolving computer system problems

  • One year computer operating experience in a client/server environment

  • Experience with networked systems

  • Must have excellent written and verbal communication and problem solving skills

  • Ability to work on multiple tasks while maintain excellent customer service skills

  • Interpersonal, organizational and decision-making skills

  • Must have a strong working knowledge of PC, network applications and software packages

  • Knowledge of Macintosh operating system

  • Ability to research problems and solutions with vendor support sites and department documentation

  • Must be able to work independently while being a member of a very active team

  • Must like working with multiple tasks in high-pressure environment

  • Ability to direct the work of lower level teammates

  • Ability to develop solutions for and complete specialized projects within set timeframes

  • Ability to act as IT Consultant to assess the needs of staff, faculty and administration and come up with sound recommendations

  • Ability to lift, carry, push, pull and move up to 30 pounds on a regular basis and up to 50 pounds occasionally

  • Lead or supervisory experience

Additional Information: 

  • For highest consideration, please submit a resume, cover letter, and contact information of three professional references.

  • Purdue will not sponsor employment authorization for this position

  • A background check will be required for employment in this position

  • FLSA:  Non-Exempt (Eligible for Overtime)

  • Retirement Eligibility:  Non-Exempt Defined Contribution Plan

  • Purdue University Fort Wayne seeks to develop and nurture its diversity.  Purdue Fort Wayne is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect.  Purdue Fort Wayne is an EEO/AA employer fully committed to achieving a diverse workforce.  All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.