Position Information

Working Title

Lead Technology Support Specialist

Department

Infrastructure and Operations

Compensation Title

 

Position Number

30022927

Position Status

Regular

Work Schedule

M-F
8:15am-4:30pm

Hours per Week

37.5

Months per Year

12

Commitment to Inclusive Excellence

Northern Kentucky University (NKU) seeks excellence by enriching its educational environment and culture through the diversity of its administration, faculty and staff and by embracing inclusiveness, equity, and global awareness in all dimensions of its work. NKU is an Equal Opportunity/Equal Access/Affirmative Action institution. We encourage applications by members of diverse groups and by persons with a demonstrated commitment to issues of diversity and experience in achieving goals relative to inclusive excellence.

Purpose of Position

Leads technology support specialists and other staff as assigned in support and problem resolution for faculty, staff, and student experiencing technical problems with technology resources. Responsible for troubleshooting, diagnosing, and resolving hardware and software problems in a variety of computing and/or audio/video environments. Also assists with regular installation and maintenance of technology resources.

Primary Responsibilities

Provides audio/video setup and support for University events, classes and meetings. Provides technical support to clients for the operation of basic hardware and software. Diagnoses various problems with hardware, software, or other technology equipment and repairs or facilitates repair in accordance with standard procedures. Assists clients with the operation of event/classroom/conference room presentation systems. Coordinates with other IT groups (e.g. network systems, information systems) to provide user support relative to PC-based systems and their interaction with central systems. Supervises technical support projects, students, and/or staff.

Qualifications

  • Ability to communicate clearly and respectfully with peers, subordinates, and superiors. Ability to maintain composure under stressful conditions.

  • Ability to work well with difficult people in a service capacity. Ability to manage and motivate staff. Ability to maintain organization and order while retaining sufficient flexibility to respond quickly to shifting priorities and external demands.

  • The ability to detect small, often dimly-lit status lamps that must be checked frequently and audible alarms that must compete with considerable background noise

  • The ability to manage the complexity of dealing with many more software applications than the average user would, many of which have no special accommodations built-in

  • Must be able to lift up to 30 pounds

  • Must be able to walk, sit, stand in small spaces for extended periods of time

  • Must be able to climb stairs or ladders

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Minimum Education

Bachelor's Degree

Preferred Education

Bachelor's Degree

Minimum Experience

4 years

Salary

$22.65/hr minimum

Pay Grade

S72

Posting Detail Information

Requisition Number

2019S1110

Job Open Date

09/06/2019

Job Close Date

09/18/2019

Open Until Filled

No

Quick Link

http://jobs.nku.edu/postings/8631

Is this an internal only posting?

SUMMARY

Location:
Kentucky
Job Category:
Leader, Specialist / Associate
Areas of Responsibility:
Support / Help desk
Job Level:
Mid-level position
Job Sector:
Information Technology