Learning Technology Specialist

Under the direction of the Director of the Digital Learning the incumbent facilitates the use of technology in teaching and learning via expert consulting, support, and process management. The Learning Technology Specialist will collaborate with the Instructional Designer and be responsible for synchronous and asynchronous online learning events and assist in training e-learning deliverables.

• Provide technical support to instructors with an emphasis on maintaining instructor and student confidence in the technology. E

• Build all School of Management (SOM), the Bachelors Degree for Professionals Program, and Masters in Public Policy Administration (MPPA) courses in the Learning Management System(LMS). E

• Train faculty on how to implement LMS tools using best practices. E

• Provide technical support to online students in the synchronous environment. E

• Manage all student workers employed by the Center for Teaching and Learning. E

• Identify and test new and relevant tools to be used in courses. E

• Create Blackboard help documentation and develop end-user guidelines. E

• Perform other duties as assigned.

E= Essential Duties

• Blackboard or similar Learning Management Systems

• Training principals and techniques

• Customer service techniques

• Interpersonal skills using tact, patience and courtesy

• Correct English usage, grammar, spelling, punctuation and vocabulary

• Methods, procedures and materials used in distance education

• Computer hardware and software products and their associated use in office and educational environments

• Equipment common to colleges; their uses, limitations and technical terminology

• Modern office practices, procedures, and equipment

• Record-keeping, filing, and information organizing techniques

• Word processing, spreadsheet, database, presentation, and other relevant software applications, including Microsoft Word, Excel, PowerPoint, and Outlook

• System security best practices

• Establish and maintain cooperative and effective working relationships with others; interact positively with management

• Deal with challenging customer relation situations

• Work independently and effectively with little direct oversight and with frequent interruptions

• Present technical concepts clearly and concisely in oral and written form; convey complex technical information to nontechnical users

• Analyze situations accurately and adopt effective courses of action; analyze and solve problems efficiently and completely

• Work on multiple projects and constructively in a team environment

• Design and deliver workshops on curricular technology and practices to individuals and groups

• Keep current with instructional technology through self-motivated and self-directed professional development

• Communicate effectively, both in written and oral form, to LMS users of differing abilities and learning styles

• Interpret, apply, and explain program, office, and department policies, rules, and regulations; identify policies or procedures that are ineffective and develop new polices and procedure to enhance program or office

• Meet schedules and deadlines; plan, organize and prioritize work

• Schedule and coordinate meetings and appointments

Any combination equivalent to: A Bachelor’s degree in Computer Science, Instructional Design or a related field and one year of experience in higher education using and troubleshooting a Learning Management System (LMS) such as Blackboard.

Experience providing Blackboard support

Project management experience

Masters in Instructional Technology or related field

Experience with both Mac and PC operating systems

Some evenings and week-ends may be required.

Dexterity of hands and fingers to operate a computer keyboard; Seeing to view a computer monitor; Sitting for extended periods of time; Hearing and speaking to exchange information in person and on the telephone; Bending at the waist, kneeling or crouching, and reaching to store and/or retrieve files.

Office environment
Constant interruptions