Learning Technology Support Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk
Position Summary 

This position will assist and advise faculty members, instructional and non-instructional academic staff members, and students, with utilizing teaching and learning technologies. This person will also support faculty members, instructional and non-instructional academic staff members, and students with resolving technical issues with teaching and learning technologies.

This position will be for the length of two years with the potential to become renewable if budget permits.


35% I. Provide Daily Technical Support for Teaching and Learning Technologies used by Campus 

  • Consult with users, assist them in making effective use of information and teaching & learning technologies or direct them to other resources as required
  • Provide direct support to users resolving issues assigned to TLT within the issue tracking system
  • Provide information to users regarding the status of their requests and resolve any necessary issues regarding the same
  • Coordinate w/ other departments and teams within DoTS to resolve customer issues and requests 
  • Prepare and maintain technical support documentation for faculty members using University supported instructional and learning technologies
  • Conduct needs assessment and work with staff members (with a range of computer competencies) using instructional and learning technology tools to investigate and resolve technical issues. These tools include, but are not limited to:
    • Course/Learning Management System and integrations (Desire2Learn, Instructure Canvas)
    • Screen Recording Software (Camtasia Studio, Kaltura CaptureSpace)
    • Media Hosting and Delivery Services (Kaltura Management Console)
    • Collaborative Learning Spaces 
    • Interactive/Digital Ink Technologies (SMART Technologies)
    • Student Response Systems (iClickers)
    • Electronic Test Scanning (OpScan / Pearson’s Exam II) 
    • Plagiarism Detection System (Turn-it-in)
    • Webpage development/web-authoring

30% II. Perform site administrator duties for the campus learning management system and digital learning environment (LMS and DLE, Desire2Learn, Canvas) 

  • Maintain appropriate system configurations 
  • Provide direct support to all campus users
  • Manage communication of upgrades, testing of upgrades & new features and technical issues
  • Verify functionality of systems integrated to the learning management system and digital learning environment
  • Create new/additional courses as requested
  • Create guest users as requested
  • Populate non-integrated class membership as requested
  • Manage main login page of the LMS/DLE
  • Other site administrator duties, per system and user needs
  • Assist with migration from current-state LMS to future-state Digital Learning Environment

20% IV. Classroom/Learning Spaces Technology 

  • Consult with faculty members, staff, and students to plan and design technical requirements for classrooms and learning spaces on campus.
  • Prepare technical requirements and diagrams for the design and renovation of technology in University classrooms and learning spaces.
  • Provide faculty members with development opportunities, and consultation, regarding using classroom technology (e.g., distance education classrooms, active learning classrooms, student response systems) 
  • Support instructors in the use of classroom/learning spaces and resolve technology issues in classrooms

10% V. Instructional Design and Development 

  • Provide faculty members with development opportunities and consultation focused on the design and development of course materials using appropriate instructional strategies to effectively achieve desired student learning outcomes.
  • Identify development opportunities for faculty in the application of technology in instruction through one-on-one sessions, workshops, or other means as deemed appropriate.
  • Actively participate in educational technology communities within UW System and state/national levels.
  • Capture and report data relating to teaching and learning technologies on campus, as well as professional development opportunities available to faculty members using technology

5% VI. Other Duties as Assigned 

  • Work with the DoTS Teaching & Learning Technologies department to further the missions and goals of the University, division and department
  • Work with various committees and groups across UW System as requested
  • Serve on ad-hoc DoTS project teams and University committees as required
  • Complete special projects requested by management
  • Perform other related duties as directed
Knowledge Skills and Abilities
  • Excellent interpersonal and communication skills and the ability to interpret and explain information to a variety of persons and groups
  • Extensive knowledge of instructional technology and the ability to integrate these resources into instructional programs.
  • Familiarity and experience with a variety of classroom technologies (Extron, Crestron, AMX).  
  • Ability to work with numerous software packages and multiple hardware platforms.
  • Experience in website design and development principles using current web standards and recommendations.  
  • Knowledge of appropriate integration of digital media in learning environments recognizing design considerations and technology limitations.


  • Bachelor’s degree in learning technologies, instructional design, instructional technologies, education, or related field, with four years of direct experience supporting faculty in areas of learning technologies, instructional design, instructional technologies required. Master’s degree preferred. 
  • Teaching experience within higher education desirable.
  • Knowledge and understanding of research and literature in the fields of: 
    • Instructional and learning technology,
    • Faculty development, 
    • Instructional design, 
    • Learning theories, 
    • Student assessment
  • Experience with instructional software, course/learning management systems, online course delivery methods, and other instructional and learning technologies.
  • Demonstrated proficiency and experience in employing instructional technologies in higher education settings. 
  • Experience with classroom technology needs analysis, implementation, training and support for instructors and students
  • Experience in curriculum development
  • Ability to work effectively in a team environment as well as the ability to work independently to achieve University goals
  • Ability to establish and maintain effective working relationships with individuals from diverse backgrounds and abilities