Level I Help Desk Technician

Job Level
Entry-level position
Job Category
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

The Level I Help Desk Technician serves the entire school community, with emphasis on Primary and Secondary schools’ Education Technology. The primary responsibility is to support students, faculty and staff in all areas of technology. The Help Desk Support Technician reports directly to the Systems Administrator.

At the Lycée, the student is at the center of the system. All staff is expected to provide encouragement, offer positive reinforcement, and show respect for each student.

All employees should truly and enthusiastically believe in the Lycée’s Mission supporting the vision of the Head of School and the Board of Trustees.

Educational and Other Requirements

  • High School diploma with two years of college/and or technical (computer) education

  • 1+ year(s) of experience as an IT Help Desk technician

  • Apple Certified Mac Technician (ACMT)

  • External device setup and configuration experience

  • Experience troubleshooting issues with Windows computers, laptops and mobile devices

  • Experience with WiFi platforms and access point deployments

  • Basic understanding of network topology, network structure and configuration, as well as protocols

Preferred additional Certification and Experience Requirements

  • Microsoft Certification/A + certification a plus, with proficiency with Windows OS (Windows 7,  8, 10), MS Office Suite, and Remote Desktop

  • SmartBoard end-user support experience or certification

  • Basic understanding of MS Active Directory

  • Basic understanding of mobile Operating System (Android, iPhone...)