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Assist in the support of students, teachers, and administrators through the IT Department Help Desk.
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Monitor, manage, track and document all issues and solutions provided by the Level I Technician.
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Assist with setting up computer workstations with all necessary peripherals connected.
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Assist with set up and installation of printers scanners, etc.
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Track toner inventory for printers and copiers.Notify CBS-GISX for repairs of copiers/printers
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Support PC desktops.
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Assist with any problems with computer or peripherals and ensure functionality. Install andconfigure FASNY authorized software.
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Image and rollout images for desktops.
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Assist in the creation of logins accounts for new students and teachers for PCs and G-Suite
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Provide orientation and guidance to users on how to operate computers equipment software…etc.
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Responsible for updating and maintaining the OnSIP software and VoIP phone hardware.
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Perform troubleshooting to diagnose and resolve problems.
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Maintain the inventory of all equipment at your site (interactive boards, projectors, etc.).
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Working with the Assistant Director of Technology assist troubleshooting internet outages.
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Set up projectors, screens, sound boards, microphones and computers for presentations.
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Working with JAMF make sure iPads have all necessary apps and updates.
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Provide all support for iPads.
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Become familiar and ultimately able to assist with security systems, cameras, etc.
