Manager, Enterprise Operations

Job Level
Mid-level position
Job Category
Manager / Supervisor
  • Technology
Job Status
Areas of Responsibility
  • Systems / Operations

Provides supervision and technical leadership as a working manager for the Enterprise Operations team with responsibility for enterprise platforms including Microsoft AD, virtualization, storage, databases, and email environments serving the university community. Makes decisions and recommendations regarding enterprise platform technologies resulting from the continual service improvement process. Manages upgrades, projects and technology R&D efforts with a focus on operational stability, timeliness, attention to detail and customer focus.

Job Duties 

Evaluate business needs, objectives and goals, research products available and develop procedures to best meet those needs. 

  • Develop plans for implementation of new projects, coordinating process with project leader. Provide well-defined plans including procedures, deadlines, and accountability. 

  • Review on a continual basis the departmental procedures, staffing and equipment for maximum efficiency while controlling costs. 

  • Provide input into the development of the annual budget, providing justification when needed. Review and compare actual results to planned budgetary performance, preparing reports reflecting those results. 

  • Conduct team meetings; provide guidance and direction in accordance with overall strategy. 

  • Stay abreast of emerging information technologies and remain highly technically competent. Assess industry direction and analyze new capabilities that may be applied to the university. 

  • Strive for enhanced user productivity and the implementation of policies that more effectively utilize department resources. 

  • Maintain technical competencies and serve as backup to line staff for routine tasks and workflows.

Maintain awareness of changing trends and regulations which might affect the department and act on as required. 

  • Continue to develop professional skills in the IT and leadership fields through trade magazines, manuals, seminars and courses. Assists in training staff. 

  • Annually complete a minimum of 40 hours training or education on current or emerging technology with an additional 16 hours in leadership training, through trade magazines, manuals, seminars and courses.

Supervisor Duties 

  • Actively engages in recruitment and hiring new employees; 

  • Clearly defines performance expectations, ensure accountability, and provides ongoing informal feedback, coaching, and mentoring. Conducts formal performance evaluations; 

  • Ensures employees have necessary resources; 

  • Oversees and directs the work of staff; serves as mentor, coach and leader, and resolves complaints or issues; 

  • Promotes professional development opportunities; 

  • Develops and fosters supportive working relationships, motivation and engagement; 

  • Communicates information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community; 

  • Takes corrective action in a timely manner; 

  • Recognizes and rewards employees for good performance; 

  • Schedules employee work hours/shifts; monitor hours worked; approve payable time and absence requests; 

  • Adjusts leadership style as needed to achieve results; 

  • Recognizes value of and promotes diverse workforce. Values and encourages diverse perspectives, creativity and teamwork 

  • Other duties as assigned

Minimum Qualifications 

  • Experience with high-volume, mission-critical applications, systems, and databases.

  • BA/BS from an accredited four year college or university with major course work in business operations/management information systems, computer science or related field with a minimum of seven (7) years of work experience in an infrastructure and networking environment and at least 3 years in a supervisory role.

  • Extensive experience required in supervising teams and with responsibility for completing complex deployment projects within budget and on specific timelines.

  • Experience with Microsoft Windows Server and related technology families, such as Exchange, Active Directory, SQL Server, Azure, SharePoint and Office 365.

  • Experience with VMware virtualization technologies, such as ESXi, vSphere, vCenter, DRS, HA, and virtualization architecture.

  • Experience with Red Hat Enterprise Linux supporting large enterprise-class application suites and/or Enterprise Resource Systems (ERPs)

  • OR any combination of education and experience which clearly demonstrates the ability to accomplish the essential functions of the job.

Preferred Qualifications

  • Experience with Single Sign-On (SSO) architecture in a large enterprise environment supporting disparate systems and technologies.

  • Experience with datacenter operations and architecture.

  • Experience with cloud service technologies (SaaS, IaaS, PaaS) and providers.

  • Experience with Oracle database technologies.

  • Experience with project management.

  • Experience with Higher Education


  • Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.

  • Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.

  • Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.

  • Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.

  • Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.

Pay, Benefits, & Work Schedule 

Salary: $90,000-$95,000 annually

Schedule/Appointment: Monday - Friday, 8:00am-5:00pm (1 hour lunch) hours may vary

Working Conditions: Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer work station for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel may be required.

Benefits CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit: 

How To Apply 

To apply for this position, you must complete the on-line application and attach:

  • A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;

  • Resume including work history, education, training; and

  • Contact information for three professional references.

Screening Begins: June 29, 2018

**Priority will be given to applications received by the screening date. Incomplete applications will not be considered.


Contact Information 

Name: Teena Chase
Title: Administrative Assistant
Phone: (509) 963-2333
Website: Information Services

Please contact Human Resources at or 509-963-1202 if you require technical assistance with the on-line application process.


Conditions of Employment 

Prior to employment, final candidate(s) will be required to submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.