Manager II - Information Technology

The Manager II, reports to the Executive Director of IT and is responsible to plan, organize, coordinate and direct day-to-day functions of Learner Support to provide responsive, quality support services to aligned with the goals of the District including technology support services to teachers and staff as well as the management of District-owned computers used by students, teachers, and staff. The Manager II facilitates, in collaboration with an Analyst II, the ongoing planning and operations for the Student Computer Refresh, the Teacher Computer Refresh, and Client Services Delivery.  

The Manager II will work with the respective managers and leads responsible for core enterprise infrastructure services, network/telecomm services, and applications maintenance. The Manager II will also work closely with Purchasing/Warehouse, Teacher Librarians and Ed Tech Teachers on Special Assignment.

Requirements

• Bachelor’s degree and five years increasingly responsible supervisory and/or management experience
• Planning, organization, and direction of business functions within a department
• Computer hardware systems and software applications used by the District
• Ability to plan and prepare a budget
• Oral and written communication
• Principles and practices of leadership and management
• Ability to analyze data and produce effective reports
• Ability to perform problem analysis as well as develop, articulate and implement solutions

Preferences

• Understands large-scale endpoint deployment, configuration, maintenance and support throughout the device life cycle
• Understands technology support service processes, tool sets, and improvement practices.

Fresno Unified School District, California's fourth-largest school district is making huge strides in preparing career-ready graduates. Guided by the Board of Education's Core Beliefs that all students can and must learn at grade level and beyond, the district is gaining momentum to boost student achievement. Fresno Unified School District is seeking dynamic, dedicated and motivated individuals. Individuals need to be committed to continuous improvement, results driven and eager to work in a diverse community.

The Information Technology department supports over 7,500 employees; over 72,000 students; over 60,000 computers; one of the larger networks in California (111 sites, over 4,000 wireless access points); cloud services like Office 365; and a robust data center.  This past summer, our teams deployed over 12,500 student computers; upgraded over 22,000 student computers; completed the migration to VoIP migrating over 9,000 lines to SIP trunks; deployed a next generation firewall; and worked with teachers and staff on adoption of new solutions like Minecraft and Teams for EDU.