Manager, IT Services

Job Level
Mid-level position
Job Category
Manager / Supervisor
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Information Technology
  • Services / Service Management

Under limited supervision, provides day to day management of all aspects of information systems, technology, operational planning and direction, system security and database integrity for a full-service, integrated information services function of a major information technology (IT) services operating unit of the university. Provides human resources management and budget input, and serves as a member of the IT management team. 

Duties and Responsibilities

  1. Plans, oversees, and coordinates the development, installation, and support of computing and network support services for the organization and its various operating components.

  2. Oversees the supervision of personnel, which includes work allocation, training, promotion and enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.

  3. Oversees and/or participates in the design, development, implementation, and evaluation of end user services and integrated information initiatives for the organization.

  4. Coordinates and provides leadership for new system development and implementation, and current system enhancements and improvements for the unit of oversight; reviews, evaluates, and develops proposals for new hardware/software and/or upgrades, as appropriate.

  5. Develops and coordinates programs and initiatives to ensure quality of performance and currency of skills among staff within the organization.

  6. Plans and coordinates the analysis, design, programming, timely implementation, and testing of applications projects for the organization.

  7. Participates in development, implementation, and maintenance of policies, objectives, short- and long-range planning for the organization; develops tracking and evaluation programs to assist in accomplishment of established goals.

  8. Provides leadership and technical expertise in the planning, design, implementation, and maintenance of multiple relational database management systems for the unit of oversight; monitors and coordinates databases to optimize performance and interactivity.

  9. Performs problem resolution and provides on-call support for computer/network systems for the unit of oversight.

  10. Participates in the establishment and maintenance of policies and procedures consistent with those of the university to ensure effective operation of the organization.

  11. Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.

  12. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.

  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Knowledge and understanding of the current and developing strategic information requirements of a major research university.

  • Knowledge of financial/business analysis techniques.

  • Knowledge of current trends and developments in information technology.

  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

  • Skill in organizing resources and establishing priorities.

  • Strategic planning and advanced leadership skills.

  • Ability to develop requests for and evaluate proposals in reference to leading-edge information services technology.

  • Ability to provide strategic guidance and counsel to clientele in the assessment and development of existing and/or proposed systems.

  • Ability to identify and secure alternative funding/revenue sources and to develop and evaluate proposals in reference to leading-edge information services technology and Ability to foster a cooperative work environment.

Conditions of Employment

  • Specialty licensure/certification may be required, as specified by the department.

  • Successful candidate may be subject to a criminal background check prior to starting work.

Working Conditions and Physical Effort

  • No or very limited exposure to physical risk.

  • No or very limited physical effort required.

  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 02/26/2018