Manager, Technology and Operations

Job Level
Mid-level position
Job Category
Manager / Supervisor
  • Technology
Job Status
Areas of Responsibility
  • Systems / Operations

The RLab, 16,500 square feet of co-working labs, classrooms, studios, and more, is the nation’s first city-funded center for research, entrepreneurship and education in virtual and augmented-reality, spatial computing and other emerging media technologies.

NYCEDC and the Mayor's Office of Media and Entertainment selected NYU Tandon School of Engineering as the administering institution and a consortium of participating universities, including Columbia University, CUNY, and The New School to manage and operate the space, along with a workforce development center at CUNY Lehman College in the Bronx. The new multi-university center is critical to the City’s plans to establish New York City as the next global leader in VR/AR and related technologies and will create hundreds of new jobs in the field.

The Manager is responsible for overseeing the technical equipment and facilities at the Center, including day-to-day operations of the facility, and supporting the Center’s events and activities. Manages access to equipment and facilities, and conducts inventory procedures. Research, troubleshoot and find solutions to address problems at the Center. The Manager will be responsible for instituting protocols for the use of technology across the Center’s programs and projects. Make recommendations on the most suitable technology choices for the Center and will be the expert for technical support and training for staff on systems, including hardware and software. Work under the supervision of the Associate Director, Technology and will serve in a support role to other RLAB staff as necessary to accomplish the programmatic goals of the lab.


Required Education:

  • Bachelor’s degree in technical field

Preferred Education:
Digital media and/or engineering

Required Experience:

  • 3-5 years proven experience as a Manager or similar role • Experience in technology management or ‘help desk’ support is appreciated

Preferred Experience:
Experience in VR/AR technology environment.

Required Skills, Knowledge and Abilities:

  • Familiarity with virtual, augmented reality and related technologies

  • Solid knowledge of virtual and augmented reality systems and applications

  • Ability to troubleshoot and repair issues

  • Strong communication and interpersonal skills

  • Great attention to detail

Additional Information

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity