Network and Instructional Technology Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Instructional Technology
  • Network / Systems
Posting Number S0601100
Position Title Network and Instructional Technology Specialist
Department Information Technology Services
FLSA Non Exempt
General Description

This position is responsible for installing, repairing, and maintaining campus LAN, smart classroom computers, printers, and A/V equipment in both hardware and software environments. Responsibilities include installing, repairing, and maintaining: local area networks (LANs) (all cabling such as Cat6, Fiber), campus video surveillance equipment, A/V equipment, and helping with development of smart classrooms. Job duties may also include assisting with the installation, repair, and maintenance of the campus telephone and cable television systems.

Essential Job Duties
  • Assist with network infrastructure installation and maintenance; 

  • Perform telephone infrastructure work; 

  • Help design, install, configure, and maintain all A/V components for all instructional locations; 

  • Maintain video security equipment; 

  • Troubleshoot software/hardware issues; 

  • Analyze and work to solve LAN performance problems;

  • Maintain inventory of campus classroom computers, printers, telephone, network, and video equipment; 

  • Work with users, network team, and systems team to troubleshoot and repair university-owned printers;

  • Perform all other duties as assigned.

Additional Duties
  • Adjustment of hours involving evening and/or weekend work is required;

  • Read literature, attend conferences, participate in training, and perform other related activities in order to understand the leading edge developments in IT-related fields;

  • Represent the department and UNA at a variety of on-campus meetings or off-campus technical conferences.

Knowledge Skills and Abilities
  • Knowledge of computer/computer accessories, printer, and small electrical component repair (soldering); 

  • Knowledge of network design/function, network cabling design/function/installation/maintenance; 

  • Knowledge of general audio/video (A/V) design/installation and systems including, but not limited to, video surveillance, web-based video cameras, television cable, and telephone/voicemail systems; 

  • Knowledge of methods of video projection, audio amplification, and video/audio recording;

  • Knowledge of general construction practices to design equipment installation for new/existing building spaces;

  • Knowledge of A/V over IP including, but not limited to, HD compression, RS232 control, and IR communication;

  • An understanding of software/hardware compatibility issues within a networked architecture;

  • A basic understanding of network communication protocols and topologies;

  • A basic understanding of the operating principles of the Internet;

  • Ability to use a work order system;

  • Ability to maintain confidentiality;

  • Strong organizational and problem-solving skills;

  • Strong customer service skills, willingness to assist others, and the ability to coordinate well with other departments/personnel;

  • Ability to work within time constraints and adapt/upgrade skills in order to meet changing job conditions;

  • Ability to communicate clearly and concisely, both orally and in writing, and apply common sense understanding to carry out instructions; 

  • Ability to communicate effectively to instruct or train others through explanation and/or demonstration; 

  • Ability to read and interpret documents such as training manuals, furnished in written, oral, and diagram form; 

  • Ability to interact effectively with a diverse population and manage interpersonal conflict situations requiring tact, diplomacy, and discretion;  

  • Ability to effectively present information and respond to questions, inquiries, and /or complaints.

Minimum Qualifications

Completion of a Bachelor’s degree OR at least three years of related experience is required.

Licenses, Certifications, or Registrations

A++, Network +, or other related network or A/V certification is preferred.

Essential Physical Requirements  Standing, Walking, Sitting, Using Hands, Talking/Hearing, Reaching with Hands/Arms, Stooping/Kneeling/Crouching/Crawling, Climbing/Balancing, Lifting up to 10 pounds, Lifting up to 25 pounds, Lifting up to 50 pounds
Environmental Working Conditions Indoor environment, Outdoor environment, Dust, Poor ventilation, Electrical hazards
Special Vision Requirements Close Vision (clear vision at 20 inches or less), Distance Vision (clear vision at 20 feet or more), Color Vision (ability to identify and distinguish colors), Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships), Ability to Adjust (ability to adjust the eye to bring an object into sharp focus)
Salary Range $40,000 - $50,000
Is the position Full-Time or Part-Time? Full-Time
Duration of Appointment/Assignment  
Affirmative Action Statement

UNA is an equal opportunity employer committed to achieving excellence and strength through diversity. UNA seeks a wide range of applicants for this position so that one of our core values, ethnic and cultural diversity, will be affirmed.

Position Type Staff
Posting Date 11/15/2018
Closing Date 11/30/2018
Open Until Filled No