Network and Instructional Technology Specialist

This position is responsible for installing, repairing, and maintaining campus LAN, smart classroom computers, printers, and A/V equipment in both hardware and software environments. Responsibilities include installing, repairing, and maintaining: local area networks (LANs) (all cabling such as Cat6, Fiber), campus video surveillance equipment, A/V equipment, and helping with development of smart classrooms. Job duties may also include assisting with the installation, repair, and maintenance of the campus telephone and cable television systems.

• Assist with network infrastructure installation and maintenance; 

• Perform telephone infrastructure work; 

• Help design, install, configure, and maintain all A/V components for all instructional locations; 

• Maintain video security equipment; 

• Troubleshoot software/hardware issues; 

• Analyze and work to solve LAN performance problems;

• Maintain inventory of campus classroom computers, printers, telephone, network, and video equipment; 

• Work with users, network team, and systems team to troubleshoot and repair university-owned printers;

• Perform all other duties as assigned.

• Adjustment of hours involving evening and/or weekend work is required;

• Read literature, attend conferences, participate in training, and perform other related activities in order to understand the leading edge developments in IT-related fields;

• Represent the department and UNA at a variety of on-campus meetings or off-campus technical conferences.

• Knowledge of computer/computer accessories, printer, and small electrical component repair (soldering); 

• Knowledge of network design/function, network cabling design/function/installation/maintenance; 

• Knowledge of general audio/video (A/V) design/installation and systems including, but not limited to, video surveillance, web-based video cameras, television cable, and telephone/voicemail systems; 

• Knowledge of methods of video projection, audio amplification, and video/audio recording;

• Knowledge of general construction practices to design equipment installation for new/existing building spaces;

• Knowledge of A/V over IP including, but not limited to, HD compression, RS232 control, and IR communication;

• An understanding of software/hardware compatibility issues within a networked architecture;

• A basic understanding of network communication protocols and topologies;

• A basic understanding of the operating principles of the Internet;

• Ability to use a work order system;

• Ability to maintain confidentiality;

• Strong organizational and problem-solving skills;

• Strong customer service skills, willingness to assist others, and the ability to coordinate well with other departments/personnel;

• Ability to work within time constraints and adapt/upgrade skills in order to meet changing job conditions;

• Ability to communicate clearly and concisely, both orally and in writing, and apply common sense understanding to carry out instructions; 

• Ability to communicate effectively to instruct or train others through explanation and/or demonstration; 

• Ability to read and interpret documents such as training manuals, furnished in written, oral, and diagram form; 

• Ability to interact effectively with a diverse population and manage interpersonal conflict situations requiring tact, diplomacy, and discretion;  

• Ability to effectively present information and respond to questions, inquiries, and /or complaints.

Completion of a Bachelor’s degree OR at least three years of related experience is required.

A++, Network +, or other related network or A/V certification is preferred.

UNA is an equal opportunity employer committed to achieving excellence and strength through diversity. UNA seeks a wide range of applicants for this position so that one of our core values, ethnic and cultural diversity, will be affirmed.