Network Specialist, Student Technology
Job Code: 4811
Job Grade H
Note: This is a fixed 1-year term.
Stanford University is one of the world’s leading teaching and research universities and has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world. Its faculty and students approach teaching, learning, and leadership in a spirit of discovery and service; its researchers take medical, environmental, and information technology constantly into new frontiers; its graduates start some of the most successful businesses anywhere. And Stanford’s staff is behind it all.
Join the Office of the Vice Provost for Teaching and Learning (VPTL) to promote and advance the vibrant intellectual endeavor of teaching and learning at Stanford by seeding inquiry, supporting innovation, fostering communities of practice, enriching the depth and range of learning experiences, leveraging digital technology to make research and scholarship more broadly accessible, and providing meaningful educational opportunities to additional audiences around the world.
We are seeking an experienced Network Specialist to provide network support to residential units on campus. The Network Specialist is a member of the Student Technology team and will report to the Associate Director, Student Technology.
The ideal candidate has knowledge of enterprise level networking, is enthusiastic about providing tier 2 support to over 100+ student workers and the greater Stanford community in a dynamic environment, and has excellent oral and written communication skills, with the ability to communicate complex technical issues to non-technical users.
JOB PURPOSE:
Under general supervision, provide network design and hardware and software support to users in the computing community. Support the network environments of computer technologies, including voice, data, and/or video/image technologies.
CORE DUTIES*:
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Monitor and report on network utilization, and initiate action in cases where capacity or service levels require adjustments.
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Respond to trouble calls; diagnose and develop solutions/repair.
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Prepare network documentation.
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Respond to network requests.
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Maintain the security of the network infrastructure.
* - Other duties may also be assigned
MINIMUM REQUIREMENTS:
Education & Experience:
Bachelor's degree and two or more years of relevant experience, or a combination of education and relevant experience.
Desired Qualifications:
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Experience with Cisco networking equipment.
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Experience working in a higher education setting.
Knowledge, Skills and Abilities:
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Excellent oral and written communication skills, with ability to communicate complex technical issues to non-technical users.
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Knowledge of TCP/IP protocol.
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Basic IT and network technology knowledge.
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Ability to use discretion and judgment.
Certifications and Licenses:
PHYSICAL REQUIREMENTS*:
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Constantly perform desk-based computer tasks.
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Frequently sitting, grasp lightly/fine manipulation.
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Occasionally stand/walk, kneel/crawl, and use a telephone.
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Rarely climb (ladders, scaffolds, or other), twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to or or>40 pounds.
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Must be able to occasionally crawl into tight spaces.
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Requires good visual acuity
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS:
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May require flexible hours and weekends, on-call rotation.
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May be exposed to electricity at greater than 240 volts, lasers, noise > 80dB TWA.
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May need to work in confined spaces such as closets and racks or heights 4-10 feet.
WORK STANDARDS:
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Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
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Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
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Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job